Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service

  • Module
  • 7 Units
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service
Microsoft Copilot

Learn how to integrate a Microsoft Copilot Studio copilot with Omnichannel for Microsoft Dynamics 365 Customer Service.

Learning objectives

This module explains how to:

  • Create a Microsoft Entra ID application.
  • Configure the Microsoft Copilot Studio copilot.
  • Configure Omnichannel for Customer Service.

Prerequisites

Basic understanding of bots and Dynamics 365 Customer Service