Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service
Microsoft Copilot
Learn how to integrate a Microsoft Copilot Studio copilot with Omnichannel for Microsoft Dynamics 365 Customer Service.
Learning objectives
This module explains how to:
- Create a Microsoft Entra ID application.
- Configure the Microsoft Copilot Studio copilot.
- Configure Omnichannel for Customer Service.
Prerequisites
Basic understanding of bots and Dynamics 365 Customer Service