Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service

Learn how to integrate a Power Virtual Agents bot with Omnichannel for Microsoft Dynamics 365 Customer Service.

Learning objectives

In this module, you will:

  • Create an Azure Active Directory application.
  • Configure the Power Virtual Agents bot.
  • Configure Omnichannel for Customer Service.

Prerequisites

Basic understanding of bots and Dynamics 365 Customer Service