Get started with Connected Customer Service for Dynamics 365 and Azure IoT
Important
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The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.
Learning objectives
This module explains the following concepts:
- The Connected Customer Service Add-in for Microsoft Dynamics 365.
- How to choose a deployment type.
- How to install the Connected Customer Service Add-in.
- Customer assets and IoT alerts.
Prerequisites
Basic knowledge of the Dynamics 365 Customer Service application