Create bots with Power Virtual Agents

Intermediate
App Maker
Administrator
Microsoft Power Platform
Power Virtual Agents

Get started creating bots with Power Virtual Agents. This Learning Path introduces you to creating bots. You'll be introduced to important concepts such as how to create topics that will be used to drive conversations. You'll learn how to create custom entities that can be applied inside of topics to extract information. Finally, you'll learn how variables are used to capture and store information in a bot.

Prerequisites

Access to Power Virtual Agents.

Modules in this learning path

Power Virtual Agents allows organizations to quickly create bots based on business scenarios their customers and employees can easily interact with as needed. In this module you will be introduced to key concepts and will build a basics Microsoft Power Virtual Agents bot.

In Microsoft Power Virtual Agents, topics are used to small conversations related to a specific subject. A Power Virtual Agents bot will typically include many topics. This module you will be introduced to the basic principles of topics such as trigger phrases and conversation paths as well as how to create them.

Power Virtual Agents allows organizations to quickly create bots based on business scenarios their customers and employees can easily interact with as needed. Items like topics can be easily created by subject matter experts with no coding required, to create intelligent conversation paths to help guide individuals down as they interact with the bots. The bot authoring functionality provided by Power Virtual Agents provides a great starting point for organizations to build intelligent bots.

Many times, you may need to leverage or integrate other technologies for your bot to provide the experience you want. This module examines some of the methods that you can use to enhance your Power Virtual Agents bots such as leveraging Power Automate flow to add actions, and transferring conversations from a bot to Omnichannel for Customer Service.