Book button isn't available for service activity and Unscheduled Service Activities doesn't show service activities

This article provides guidance on resolving the issue where the Book button isn't available for service activities, and service activities don't appear under the Unscheduled Service Activities view in the schedule board in Dynamics 365 Customer Service.

Symptoms

You might encounter the following issues in Dynamics 365 Customer Service:

• The Book button is missing for service activities.
• Service activities aren't visible under the Unscheduled Service Activities view in the schedule board.

Cause

This issue might occur due to one of the following reasons:

• The entity isn't enabled in the Resource Scheduling settings.
• Post-import code fails to execute properly for service scheduling upon import. This code is essential for scheduling and establishing relationships.

Resolution

To resolve the issue:

1. Open the Resource Scheduling app in Dynamics 365.
2. Select Settings in the navigation area.
3. Select Administration from the site map.
4. Select Enable Resource Scheduling for Entities.
5. Verify if the relevant entity is enabled. If it isn't enabled, enable the entity and publish the changes.

The issue might persist because post-import code fails to execute properly. To solve this issue:

1. Check for available updates for the Dynamics 365 Service Scheduling solution.
2. Apply the updates as per the instructions provided. For more information, see Manage Dynamics 365 apps that run on Microsoft Dataverse.