Multitenant organization is available for Viva Engage on a roll-out basis. To configure this feature for your organization, contact your Microsoft Account Manager or Support.
Multitenant organization is a Microsoft 365 feature that allows complex and distributed organizations to communicate as a unified network. By configuring a group of trusted tenants in your organization in Microsoft 365, you can communicate across those tenants in Viva Engage. Learn more about multitenant organizations.
Tenants connect in hub-and-spoke model
Viva Engage uses a hub-and-spoke model to communicate across tenants. The hub rests at the center and is the tenant that generates most of the organization's content. The hub should be the tenant where your identified leaders (for example, corporate communicators, HR, and policy makers) reside.
Spoke tenants are the remaining networks. By using storyline and Leadership corner, leaders on the hub can broadcast content to all spoke tenants simultaneously, ensuring that information is distributed in a timely and efficient manner.
After the hub tenant is configured for multitenant organization, all tenants can communicate as a single, unified network.
Note
Storyline, Leadership corner, campaigns, and communities are available for cross-tenant engagement in a multitenant organization. More features will be added soon.
Requirements
To access the multiple tenant organization feature for Viva Engage, your organization must meet these requirements across all tenants.
Microsoft 365 requirements
An Entra P1 or P2 license, which is included in Microsoft 365 E3 or E5, and Microsoft 365 F1 or F3 SKUs
All users in both hub and spoke tenants are assigned a Microsoft Viva Suite or Communications and Communities license
Storyline is enabled on the hub tenant. Refer to instructions in this article after the multitenant organization is set up.
Prepare to set up a multitenant organization
Complete these tasks in the order they appear. Since the role requirement varies by task, it's called out in each section.
For Microsoft 365 Global administrators
This task assumes that all requirements for Microsoft 365 and Viva Engage are met.
When designing an effective multitenant organization, it’s crucial to establish a hub within the tenant where most essential communication originates. Leaders, corporate communicators, human resources, and policy makers drive most of the messaging for the organization. Therefore, these roles need to be in the hub tenant. Multitenant organization controls are available only to users internal to the hub tenant.
Configure Viva Engage for multitenant organization
For Microsoft 365 Global administrators
After you establish the multitenant organization in Microsoft 365, configure multitenant organization controls for Viva Engage on the tenant you've designated as the hub.
Note
Licensing and other tenant-specific controls remain under control of that tenant’s admin. Hub users do not need a duplicate license in the spoke tenants, and spoke users do not need a duplicate license in the hub tenant.
Task description
Instructions
On the designated hub tenant, configure Viva Engage to recognize the tenant as the hub.
In the Viva Engage Teams application, select the ellipses button from the top navigation menu and select Admin.
On the Feature management tab, select the MTO policy tile.
Select the hub tenant.
Configure the hub tenant for Storyline
For the Engage or network admin on the hub tenant
From the hub tenant, configure Storyline settings to make announcements and leadership posts available across all tenants.
B. Configure storylines for multitenant organization.
Follow the preceding steps 1-3 to go to the Storylines settings.
Select Advanced settings.
Under Multi-tenant organizations (MTO), select the check box for Let users on spoke tenants engage in storyline posts from this network. For more details, see Enable storyline.
Configure leadership on the hub tenant
For the Engage admin, verified admin, network admin, or corporate communicator
On the hub tenant, enable audiences and specify the leaders whose storyline posts reach all tenants in the multitenant organization.
On the Feature management tab, select Leadership identification and audiences.
On the Manage leaders page, select Add leader, and type the leader’s name. When the name appears in the search, select the Add button next to it.
Select the Edit button next to that leader’s name.
Turn on Entire organization: [TENANT_NAME]. Entire organization refers only to the tenant that you're configuring. This option only enables the leader to communicate on the hub tenant.
Turn on Multiple organizations to enable the leader to communicate across all tenants in the multitenant organization from their storyline.
B. Enable audiences for the multitenant organization
On the Feature management tab, go to Leadership identification and audiences, and select the Manage audiences page.
Turn on Entire organization:[TENANT_NAME]. Entire organization refers only to the tenant that you're configuring. In other words, this option enables the leader to communicate with the hub tenant.
Turn on Multiple organizations to let leader posts and announcements reach across all spoke tenants in the multitenant organization.
Enable communities for multitenant engagement
For the Engage admin
Only pre-existing communities on the hub tenant can be enabled for cross-tenant engagement. Once enabled, the community becomes private.
Task description
Instructions
A. Enable a community for a multitenant organization.
1. In the hub tenant, go to the community landing page. 2. From the options menu in the community header, select Make visible to all organizations. 3. Confirm the change. The community is now available to all tenants as a private community, which requires community members to be approved by the community admin.
This learning path provides instruction on how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscriptions, user accounts and licenses, groups, custom domains, and client connectivity.
If you’re an administrator who deploys and manages Microsoft 365 and performs Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments, this certification is designed for you.