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Microsoft 365 Apps not showing in Company Portal

Yordan Yordanov 466 Reputation points
2023-05-16T20:23:16.8566667+00:00

I have published several apps in the Company Portal for users to install on demand. They are all visible and showing in the list, some of them featured. However, Microsoft 365 Apps for Enterprise do not show up, neither does a Visio installation that I have created using an XML file. They are both configured as Featured. If I deploy as Required, the apps install automatically, however they don't show up in the portal either. All other apps seem to be OK. How do I troubleshoot this?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
914 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,710 questions
Accepted answer
  1. Konstantinos Passadis 17,456 Reputation points MVP
    2023-05-17T15:54:57.9266667+00:00

    Hello @Yordan Yordanov !

    So it is Co managed !

    Pay attention here please :

    For Available assignment , it is only for user group. And for REQUIRED and UNINSTALL assignment, it can be applied to either user group or device group. Here is a link with more details for the reference.

    https://learn.microsoft.com/en-us/mem/intune/apps/apps-deploy#assign-an-app

    Also you have to transition the Workloads for Apps From Intune to appear in the Portal:

    https://learn.microsoft.com/en-us/mem/configmgr/comanage/workloads#client-apps

    There is a similar thread :

    https://learn.microsoft.com/en-us/answers/questions/839617/comanagement-software-center-and-company-portal

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

    1 person found this answer helpful.

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  1. Konstantinos Passadis 17,456 Reputation points MVP
    2023-05-16T20:29:56.79+00:00

    Hello @Yordan Yordanov !

    I see you want to make 365 Apps visible into Company Portal

    Have you been here :

    User's image

    More info on the customizations

    https://learn.microsoft.com/en-us/mem/intune/apps/company-portal-app#app-source-setting-options

    https://learn.microsoft.com/en-us/mem/configmgr/comanage/company-portal

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

    1 person found this answer helpful.
  2. Crystal-MSFT 45,911 Reputation points Microsoft Vendor
    2023-05-17T02:39:52.7133333+00:00

    @Yordan Yordanov, Thanks for posting in Q&A.

    Based on my testing, for Microsoft 365 app deployed to windows device, when we deploy via Required assignment, it will not show in Company portal Featured apps. This is by design. For the user group we added to app assignment "Available for enrolled device", when we configure “Show this as a featured app in the company portal“ as yes, we will see the app in Company Portal Featured apps.

    Meanwhile, for the setting "Office Online Applications" under Tenant Asmin-Customization,, based on my testing, when it is set show, it will show all the online office app no matter whether we deployed via Intune.

    Given on your situation, I think you can change to use "Available for enrolled device" assignment instead to let the apps show in Company Portal,

    Hope the above information can help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  3. Crystal-MSFT 45,911 Reputation points Microsoft Vendor
    2023-05-18T01:24:18.9433333+00:00

    @Yordan Yordanov, Thanks for the reply. I notice the device is co-managed and the Office Click-to-Run apps workload which manages Microsoft 365 Apps is still on Configuration Manager. I think this can be the reason.

    https://learn.microsoft.com/en-us/mem/configmgr/comanage/workloads#office-click-to-run-apps

    I notice there's no SCCM anymore and we can't move the workload to Intune now. For these affected devices, I suggest re-enroll these devices into Intune directly to apply apps or policies.

    You can choose one enrollment method according to your situation. Here are some enrollment methods for your reference:

    Automatic enrollment via MDM: Joins the device with Azure Active Directory and enables users to sign in to Windows with their Azure AD credentials. If Auto Enrollment is enabled, the device is automatically enrolled in Intune.

    Automatic enrollment via Group Policy: Configure Active Directory group policy to automatically enroll devices that are hybrid Azure AD joined. (Join on-premise domain, register to Azure AD device to enroll into Intune. Mainly for existing domain joined device.)

    Windows Autopilot: Set up and pre-configure new devices, getting them ready for productive use.

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-windows