Facing the same issue here.
2016345612(Syncml(500) - Intune Compliance Policy Error
We have had this recurring issue for a long time now, and despite searching the error all over the place, there seem to be a lot of other IT professionals in the same boat, but no obvious answers.
The error is on the Anti-Virus setting on the default compliance policy.
2016345612(Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request)
The compliance policy in question is assigned to all users.
This is a very annoying issue as it stops users from being able to access any MSFT apps as it marks the device as non compliant.
we are forced to add users to the exclusion list of the policy until the error clears on it's own days/weeks later.
If anyone has any ideas on what could be the cause or any possible fixes, it would be greatly appreciated
42 answers
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Jan Gross 15 Reputation points
2023-10-16T15:57:33.0133333+00:00 Hello all,
unfortunately, we have the same issue and all our computer names are up to 10 characters long. So this (renaming) will not be the solution for everybody.
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Efstratios Stratis 36 Reputation points
2023-10-16T17:46:39.1+00:00 Apparently intune thinks (defender firewall) real time or cloud protection setting is not enabled while in reality it is.
As I mentioned before, retire the machine from intune, delete from azure, than try to reset windows on the machine, let it re enrol to both azure and intune and chances are the issue will be gone. No more compliance errors.
Resetting machine apparently does not resolve the issue, that's just a workaround on win11 machines. MS need to fix that.
Let me know if the above procedure helped.
Thanks
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NITITD-8830 5 Reputation points
2023-10-20T15:55:32.32+00:00 The exact same issue and error will randomly affect our machines. No third-party AV, OneDrive first starts complaining about device compliance, InTune reports AV is out of compliance due to this error. Computer names are less than 15 characters.
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GonWild 426 Reputation points
2024-01-04T08:39:18.7666667+00:00 Same problem here! Any solution Microsoft? resetting the PCs is not a popular one