Intune compliance - Actions for noncompliance

Question

Hello,

we have configured compliance policies with actions for noncompliance like this:

I would expect it to mark device as noncompliance after 30 days.

Tomorrow, on 31st day send 1st email to end user.

14 days after that - send 2nd email to end user.

15 days after that - send 3rd email to end user.

However, users receive email every day.

Is this correct logic?

How Microsoft explains sending emails:

https://learn.microsoft.com/en-us/mem/intune/protect/actions-for-noncompliance#add-actions-for-noncompliance

"You can add the Send email to end user action. On this Send email action, you set the Schedule to two days. If the device or end user is still evaluated as non-compliant on day two, then your email is sent on day two. If you want to email the user again on day five of noncompliance, then add another action, and set the Schedule to five days."

Thank you in advance!

Answer 1

@Djordje Novakovic, Thanks for posting in Q&A. From your description, i know we have set device compliance policy to send email at 31 days, 45 days and 60 days. But it sends email every day. This is abnormal. Please open case to look into logs to investigate on this. Here is a link with the steps to open case:

https://learn.microsoft.com/en-us/mem/get-support

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.