Word does not Print page range, only full document 2021

Reinier Arbelo 21

Hi, I have Office 365 2021 Emprersarial, more than a week ago I have problems with printing some documents from My PC, it happens that if I send the entire document to print, it prints perfectly, but if I send a range of pages to print or a specific page of that same document as it does not print or get stuck in the print queue, it is as if it were not sent to print.
Other word files print perfectly by ranges and complete but only some word documents are those that give this problem, I also print by ranges from PDF or Excel etc without difficulty, the most worrying thing is that more and more word documents with this problem appear to me and they are files created previously and that did not present this difficulty, it is also happening to other co-workers with this same office 365,

I appreciate in advance any kind of help or guidance. Thanks!!

Evelyn PursleyKopitzke 1 Reputation point

2022-01-13T04:07:35.683+00:00

My MSWord 16 also randomly refuses to print at all if I'm asking for a page range instead of the entire document. The entire document Does print. It isn't the printer, as the printer is working fine. Also, if I export the file to a PDF, the PDF will print page ranges.

This error has just recently begun.

Page numbers are the ones generated by Word.

No error messages have popped up. And the PC's printer status popup doesn't show any pending files.
Stefan Blom 2,271 Reputation points MVP

2022-01-13T10:21:05.507+00:00

Which version and build of Word/Office are you running?
Stephen Connolly 1 Reputation point

2022-02-27T18:00:28.917+00:00

I have been doing a mail merge. Print to PDF works if I start with page 1, but if I start printing with page number >1 the resulting PDF can't be opened. The update fields hack below doesn't work in this case.
Rose Bigham 1 Reputation point

2022-03-12T21:24:36.89+00:00

I encountered this problem today and it is super-frustrating. I created at 26 page mail-merge document, printed it, but ran out of printer ink halfway through (printer continued printing half-inked pages which I cannot use).

i'm now trying to print the 2nd half of the letters, but even checking both "update fields before printing" and "updated linked data before printing" does not work.

I copied one page out of the document into a new document; it prints fine. I guess the new workaround will be to copy all 13 pages into a new document and then print THAT whole document.

Grumble.

Accepted answer

Viki Ji_MSFT 4,461 Reputation points

2021-09-21T07:13:55.917+00:00
Hi @Reinier Arbelo ,
Welcome to Q&A forum!

Are there any error messages when this issue occured? If so, please describe it in detail or share a screenshot with us.

it is also happening to other co-workers with this same office 365

< Are you using the same printer? Are the problematic Word documents the same?

Consider that only some Word files have this issue. Please confirm the following information with us and try the troubleshooting steps:

First of all, it is recommended that you check whether the page number settings in the document are correct.
This issue occurs if the page number does not match the number of pages for custom printing. It is recommended to generate consecutive page numbers.

What is the format of the file? Please save it in another format (such as .xls) to check.

Where do you save these files? Please save it locally and change the path.

Copy the file in question to another computer and try to print.

In addition, from the perspective of the printer, I suggest:

Disconnect and reconnect the printer.

Update the printer driver and restart the printer.

If conditions permit, please try to change a printer to check this issue.

If the above do not work, please try to repair Office.
Any updates, please let me know.

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3 people found this answer helpful.
Reinier Arbelo 21 Reputation points

2021-09-21T15:01:09.567+00:00

Hello, I appreciate your response.
The problem is in the word .docx document, it is only 4 pages, it has no sections and it is numbered consecutively, it is not a printer problem, since I send the whole document and it prints it completely, the problem is to send only one page to print, it happens to me in several printers that I have added, I already tried from another pc with the same file and the problem persists, even if the printing is done to PDF it acts in the same way, that is, the document if you print everything if you succeed but if you decide to print a page or range it does not do it,
Other .docx documents within my PC print correctly either by range or complete, it only happens with some documents and more and more are appearing with this problem, Thank you

Viki Ji_MSFT 4,461 Reputation points

2021-09-22T02:15:56.36+00:00

Hi @Reinier Arbelo ,
Thanks for your reply and sharing.
Please go to File>Options>Display in Word to check "Update fields before printing" option to check again.

If the above does also not work, please confirm the following information with us.

Do these documents have any similarities? For example, whether the storage path and file format are the same, are pictures inserted in the document?

Are they created by you yourself?

I also suggest you try to import the contents of the document into a new blank file for a check:
Create a new document, go to Insert tab>Object>Text from File>browse to the storage path of the problem document and select it>click Insert.

Any questions and updates, please feel free to post back.

Reinier Arbelo 21 Reputation points

2021-09-22T16:21:14.63+00:00

Hello, I am very grateful, your first recommendation worked for me, "Update fields before printing", I already did the test and it worked for me, I don't know why some documents did allow printing by range and others not, but the important thing is that I already have the solution for which I thank you very much for your time and explanation, have a good day,

Charles Kenyon 2,826 Reputation points

2021-09-23T03:08:58.853+00:00

There is a recent bug in MS Word relating to ability to print a range of pages. MS is working on it.

Reinier Arbelo 21 Reputation points

2021-09-23T14:48:01.06+00:00

thank's

Danielle N 1 Reputation point

2022-01-06T21:55:43.23+00:00

Thank you for this question and the response. I all of a sudden was having the exact same issue today and this fix worked for me as well. THANKS!

momzizzo 1 Reputation point

2022-01-10T05:21:23.32+00:00

Your recommendation worked for me, "Update fields before printing"

Fauzan B 1 Reputation point

2022-01-18T06:25:23.883+00:00

Thanks, I don't know what 'update fields' actually does, but the mysterious bug is now squashed.

John Moore 0 Reputation points

2023-05-30T11:29:02.8266667+00:00

A work around that worked for me. Save the document as a pdf. then the custom print will work. not ideal but if your in a rush.
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Charles Kenyon 2,826 Reputation points

2022-02-28T17:28:03.13+00:00

February 28, 2022

This is apparently a recent bug related to the presence of a TOC field in the document. It has also shown up on the consumer Microsoft Answers site and MVPs there stated that it is related to updating of very old code and may take a while to sort out.

Another workaround is to save/print as pdf and print from the pdf.
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J Law 1 Reputation point

2022-03-01T19:35:57.627+00:00

I'm also having this problem for the second time. Checking the "update fields before printing" worked the first time but this time it didn't. However, I checked the box below "update linked data before printing" and it worked. I hope this doesn't happen again since there are no more boxes to check underneath. :(
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Samuel Egger 1 Reputation point

2022-03-05T22:16:58.887+00:00

Same issue here.
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MKSilent 1 Reputation point

2022-03-31T17:44:01.043+00:00

I have a few clients experiencing this as well, but the suggested fix isn't working for them.
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Stefan Blom 2,271 Reputation points MVP

2022-03-31T18:23:31.66+00:00

Could you give a specific example to reproduce the issue?

Also, note that saving as a PDF and printing the PDF should definitely work around any issue with printing a page range.
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Word does not Print page range, only full document 2021

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