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Word does not Print page range, only full document 2021

Reinier Arbelo 21 Reputation points
2021-09-20T23:04:39.02+00:00

Hi, I have Office 365 2021 Emprersarial, more than a week ago I have problems with printing some documents from My PC, it happens that if I send the entire document to print, it prints perfectly, but if I send a range of pages to print or a specific page of that same document as it does not print or get stuck in the print queue, it is as if it were not sent to print.
Other word files print perfectly by ranges and complete but only some word documents are those that give this problem, I also print by ranges from PDF or Excel etc without difficulty, the most worrying thing is that more and more word documents with this problem appear to me and they are files created previously and that did not present this difficulty, it is also happening to other co-workers with this same office 365,

I appreciate in advance any kind of help or guidance. Thanks!!

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Viki Ji_MSFT 4,461 Reputation points
    2021-09-21T07:13:55.917+00:00

    Hi @Reinier Arbelo ,
    Welcome to Q&A forum!

    Are there any error messages when this issue occured? If so, please describe it in detail or share a screenshot with us.

    it is also happening to other co-workers with this same office 365

    < Are you using the same printer? Are the problematic Word documents the same?

    Consider that only some Word files have this issue. Please confirm the following information with us and try the troubleshooting steps:

    1. First of all, it is recommended that you check whether the page number settings in the document are correct.
      This issue occurs if the page number does not match the number of pages for custom printing. It is recommended to generate consecutive page numbers.
    2. What is the format of the file? Please save it in another format (such as .xls) to check.
    3. Where do you save these files? Please save it locally and change the path.
    4. Copy the file in question to another computer and try to print.

    In addition, from the perspective of the printer, I suggest:

    1. Disconnect and reconnect the printer.
    2. Update the printer driver and restart the printer.
    3. If conditions permit, please try to change a printer to check this issue.

    If the above do not work, please try to repair Office.
    Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    3 people found this answer helpful.

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  1. Julius Green 0 Reputation points
    2023-09-14T01:22:57.3366667+00:00

    I had this problem. My issue was that it was a PDF converted to a word file and it carried the PDF page number sequence so when I wanted the first 4 pager instead of typing 1-4 I needed to type 129-132 because those were the page numbers for the first four pages in the document on the bottom in the footer

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  2. Jeff Brown 0 Reputation points
    2024-01-06T23:40:52.43+00:00

    I found that although the "Print Range" choice still fails (a year later), if you select a range, and "Print Selection" that is a reasonable workaround.
    Hope it helps someone.

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