Authenticator app

Question

i got signed out on my authenticator app, when I try to sign back in it tells me to confirm the code on the aurthenticator app, but how can I do that if it signed me out

Answer 1

If you are signed out of the Microsoft Authenticator app and cannot access the codes, you will need to recover your account. Here are some steps you can take:

1. Check Backup: If you had previously set up backup for your accounts in the Authenticator app, you can restore your accounts from the backup.
2. Reinstall the App: Uninstall and then reinstall the Microsoft Authenticator app. After reinstalling, you can try to restore from backup if available.
3. Use Recovery Options: If you cannot access the Authenticator app, you may need to use alternative recovery options provided by your organization or the service you are trying to access. This could include using recovery codes or another authentication method.
4. Contact IT Support: If your account is managed by an organization, reach out to your IT department for assistance in regaining access to your account.

Make sure to follow any specific instructions provided by your organization regarding account recovery and authentication methods.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app

Answer 2

Dear @Bers Makayev,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I’m very sorry for the inconvenience you’ve experienced, based on the details you shared. There is something I need to confirm with you is:

Are you having trouble log in to your account because you can’t verify your account through Authenticator app or is it cause by another issue?

If you are using a work/school account, I would recommend you contact your IT Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:   

1. Sign in to the entra.microsoft.com as at least one Authentication Administrator. 
2. Select User > All user.  Select the user (your account) to act on and select Authentication methods then select Require re-register of multi-factor authentication.  

Require re-register MFA: This disables all previous authentication methods. You'll then be prompted to configure a new MFA authentication method the next time you try to sign in, so you can set up from the start and add a new authenticator app.  

For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn    

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  

Note: Once re-registration is triggered, all your existing MFA methods such as phone numbers, Authenticator app, or other verification options will be removed. You will need to set up new MFA methods during your next login. Please ensure you have access to a valid phone number or the Microsoft Authenticator app before attempting to sign in again. 

Please feel free to contact me if you are an admin. I appreciate your patience, and I am here to help. Looking forward to your response!

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