Scheduling Poll

Question

One of our users is unable to find any polls under the FindTime dashboard:

https://outlook.office.com/findtime/dashboard

The user can still see the voting information for the polls; however, the poll entries themselves are not displayed under any category such as Ongoing, Completed, or Expired. I am not sure which version of outlook user is using. Please guide me.

Answer 1

Hi Glenn Maxwell

Thank you for reaching out to the Microsoft Q&A Forum and sharing the issue. 

I tested this behavior on my side using Outlook version 16.109.2 by creating a new Scheduling Poll and then signing into the following dashboard page: https://outlook.office365.com/findtime/dashboard/ 

However, I observed the same behavior on my test environment, where the dashboard still showed 0 entries under all categories even after creating a poll, as shown in the screenshot below. 

I also researched this scenario further, but at the moment I could not find any official documentation or public information that clearly explains this specific behavior. 

Please confirm that the user is signed in with the same organizer account that created the poll, and that the poll has not been deleted or expired. If everything appears correct and the issue still persists, I would recommend raising a support ticket with the Microsoft Support team for further investigation.

For further instructions, please refer to: Get support - Microsoft 365 admin | Microsoft Learn.  

Please understand that this is a public peer-to-peer community forum. While moderators and community members can share guidance and experiences, we do not have access to Microsoft’s internal systems, backend logs, or tenant-level diagnostics. 

Thank you for your understanding, and I sincerely apologize that I could not provide a definitive resolution for this issue at this time. 

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Answer 2

The behavior is expected if the user is using the new native Scheduling Poll experience instead of the legacy FindTime add‑in. The FindTime organizer dashboard no longer lists polls created with Scheduling Poll.

Key points from the current design:

1. FindTime has been fully replaced by Scheduling Poll
   • As announced, the FindTime add‑in is now fully replaced with Scheduling Poll as a native Outlook feature.
   • Scheduling Poll is accessed from Outlook (Windows, Mac, or web) and its organizer dashboard is at https://outlook.office365.com/findtime/dashboard for the new experience.
2. Scheduling Poll dashboard only shows polls created by that organizer
   • The dashboard lists polls the organizer created, grouped as:
     • Open polls
     • Completed
     • Canceled
     • Expired (older than 90 days)
   • Deleted polls are not available in the dashboard (they are removed when deleted by the organizer or automatically if never sent).
   • If the user can open voting pages via direct links but sees no entries in any tab, the likely causes are:
     • The user is not the organizer of those polls (for example, only an attendee), or
     • The polls were deleted or expired and thus no longer appear, or
     • The user is signed into a different account than the one that created the polls.
3. Only the organizer can see the organizer dashboard
   • Access to the organizer dashboard requires signing in with the organizer’s Microsoft 365 for business account.
   • If the user is viewing polls that someone else organized, those polls will never appear in that user’s organizer dashboard; they can only see the voting pages.
4. Recommended checks
   • Confirm which account is signed in when opening the dashboard (must match the organizer’s mailbox where the poll was created and stored).
   • Confirm that the user is actually the organizer of the missing polls, not just an attendee.
   • Check whether the polls might have been deleted or are older than 90 days (expired), in which case they will not appear under Open and may not be visible at all if deleted.
   • If the user is on Outlook for Windows and sees the “Loading FindTime failed” error when using Scheduling Poll from the ribbon, a Microsoft 365 tenant admin must configure Scheduling Poll as described in the Scheduling Poll articles.

Because the user can still access voting information via links but sees no entries on the dashboard, the most probable explanation is that those polls were not created by that signed‑in organizer account, or they have been deleted/expired and therefore no longer appear in the dashboard lists.

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References:

• Scheduling Poll organizer dashboard
• Find the best meeting time for everyone with Outlook Scheduling Poll
• Scheduling Poll voting
• Error when selecting Scheduling Poll in Outlook for Windows
• FindTime articles
• Privacy and personal data protection in Scheduling Poll
• Create a Scheduling Poll in Outlook for Windows
• Create a poll in Outlook