Stop subscribtion

Question

How do I discontinue a solitaire game subscription that I did not order?

Answer 1

Hi Dorothy Burbank,

I understand your concern, especially if you noticed a subscription charge that you do not recall authorizing.

Before suggesting additional steps, have you already tried the instructions provided by Q&A Assist and checked the “Services & subscriptions” page under the Microsoft account that was charged?

If the Solitaire subscription does not appear there, please check whether the charge may be associated with a different Microsoft account that you own. You can also review your order history here:

• https://account.microsoft.com/billing/orders

If you still cannot identify or cancel the subscription, I recommend contacting Microsoft Billing Support directly for assistance with investigating the charge:

• Visit  Contact Us - Microsoft Support 
• Select the product or service you're having issue with.
• Click  Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help  and select  Contact Support  below. 
• Go to the Products and services tab, and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to  Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To discontinue a solitaire (or any Microsoft) subscription that was not intentionally ordered, cancel the subscription and then check eligibility for a refund.

1. Go to the Services & subscriptions page
   • Visit https://account.microsoft.com/services.
   • Sign in with the Microsoft account that is being charged.
2. Locate the solitaire/game subscription
   • Under Services & subscriptions, find the game or related subscription (for example, a Microsoft subscription tied to games or add-ons).
3. Cancel the subscription
   • Select Manage next to that subscription.
   • On the next page, select Cancel (or Upgrade or Cancel, depending on what appears).
   • Follow the on-screen steps to finish cancellation.
   • If instead of Manage you see Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again.
4. If it was purchased through a mobile app store
   • If the solitaire subscription was bought via Google Play or the Apple App Store, cancellation and refunds must be handled through their support:
     • For Google Play, see Learn about Google Play refund policies.
     • For Apple, request a refund from Apple support.
5. Check why charges appeared and request refund if needed
   • If the charge is not recognized, review it on the Manage your payments page from the Microsoft account dashboard and follow the guidance under How to investigate a billing charge from Microsoft.
   • After canceling, eligibility for a refund depends on timing and local policy; details are in the Microsoft Store Terms of Sale and, in some countries, prorated refunds may apply.

If unable to cancel (for example, no subscription is visible under the signed-in account), verify that the correct Microsoft account is used, especially if there are multiple email addresses.

---

References:

• Cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Turn recurring billing on or off for a Microsoft subscription
• How to connect with Help and Support - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancel my Microsoft monthly subscription - Microsoft Q&A