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This issue is specifically about the Microsoft 365 Developer Program.
My Microsoft 365 Developer Program profile is stuck.
I deleted my old profile and created a new one, but the dashboard still shows the old expired tenant (xlv5s.onmicrosoft.com) and does not allow me to create a new E5 sandbox.
This happened last year as well, and the new profile never propagated.
My account appears to be in an orphaned state and needs backend cleanup.
Please escalate this to the Microsoft 365 Developer Program backend team so they can reset my profile state.
Moderator note: Moved from Azure tag
Características de Microsoft 365 que ayudan a los usuarios a administrar sus suscripciones, la configuración de la cuenta y la información de facturación.
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Hi @Apegr
Thank you for posting your question in the Microsoft Q&A forum.
Please note that this is the es-es forum. We kindly recommend posting your question in Spanish so that more community members can assist you. Alternatively, you may consider posting in the en-us forum if you prefer to use English. We sincerely appreciate your understanding.
Since this is a user‑to‑user support forum, we do not have access to Microsoft 365 Developer Program backend systems. As such, we’re unable to escalate cases, perform backend cleanup, or reset Developer Program profile or tenant mappings on behalf of users.
From your description, this appears to be a stale or orphaned Developer Program profile, where the dashboard remains linked to an expired sandbox tenant even after the profile was deleted and recreated. Issues like this require manual intervention by the Microsoft 365 Developer Program backend team, which cannot be performed from this forum. The recommend next step is to contact Microsoft Developer Support for further assistance through the Services Hub. Please note that Services Hub is intended for paid support tickets and access is subject to certain conditions.
You can find more details here Services Hub sign in FAQs | Microsoft Learn.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Gracias por la respuesta. Dejo constancia de que el problema sigue ocurriendo.
Mi perfil del Microsoft 365 Developer Program continúa vinculado a un tenant expirado y no puedo crear un nuevo sandbox E5.
Agradezco cualquier actualización o si el equipo del Developer Program puede revisar este caso.
Estoy disponible para proporcionar más detalles si es necesario.
Thank you for the clarification. I would like to confirm that the issue is still occurring.
My Microsoft 365 Developer Program profile remains linked to an expired sandbox tenant, and I am unable to create a new E5 environment.
I appreciate any updates or if the Developer Program team can review this case.
I am available to provide any additional details if needed.
Esta respuesta ha sido traducida automáticamente. Como resultado, puede contener errores gramaticales o expresiones poco naturales.
Hola @Apegr
Como moderadores del foro, no tenemos la capacidad de realizar restablecimientos de inquilinos ni tareas de limpieza en el backend. Para resolver este problema, la mejor opción es ponerse en contacto con el Soporte para Desarrolladores de Microsoft a través de Services Hub, donde el equipo de backend podrá revisar tu caso y restablecer tu perfil si es necesario.
Gracias por tu paciencia y comprensión. Lamentamos no poder resolverlo directamente aquí, pero al redirigirte nos aseguramos de que llegues al equipo de soporte adecuado que puede brindarte la ayuda que necesitas.