Update Microsoft Teams devices remotely
Using the Microsoft Teams admin center, you can update your Teams devices, such as Teams phones, Teams panels, and Microsoft Teams Rooms on Android, remotely, and you can choose device firmware automatic-update behavior. You can update the following on your devices using the Teams admin center:
Teams app and teams admin agent
Company portal app
OEM agent app
Device firmware
Device firmware updates can either be applied automatically or delayed before being applied. This can be useful to have some devices update straight away for testing document features before deploying them to users.
Automatic updates
Device firmware updates are applied automatically. You can decide whether to apply updates as soon as one is released (if you choose this option, updates are applied on the first weekend after an update is released), or 30 or 90 days after an update is released. By default, device firmware updates are applied 30 days after release.
To choose the automatic update behavior for your devices, do the following:
Navigate to the Teams admin center at https://admin.teams.microsoft.com
Navigate to Teams Devices and select Phones / Teams Rooms on Android / Panels.
Select one or more devices and then select Update.
Under Firmware auto-update, select one of the following:
As soon as available Second-newest device firmware update is applied on the first weekend after the latest update is released
Defer 30 days Second-newest device firmware update is applied 30 days after the latest update is released.
Defer 90 days Second-newest device firmware update is applied 90 days after the latest update is released.
Select Update
You should use Automatic Updates where you can. As automatic updates aren't applied immediately upon release and allow for deferral, you have time to examine release notes and check for changes, such as additional functionality that you might wish to provide user guidance for.
If you need to revert a firmware update, in case you need to reset your device to its factory settings. Reset your device using the instructions from its manufacturer.
Manual updates
When you update one or more devices using the admin center, you can decide whether to update the devices immediately or schedule an update for a future date and time. Using manual updates can be useful if you want to update a device immediately to the latest release, such as if you want to update a test device and validate compatibility or see new software changes ahead of your users.
To manually update remote devices, do the following:
Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
Navigate to Devices and select one of the device categories, such as Phones or Microsoft Teams Rooms on Android.
Select one or more devices and then select Update.
Under Manual updates, select Schedule if you want to schedule the update for a future date and time. The updates are applied at the date and time in the timezone selected in Timezone.
When you select multiple devices, you can choose which update types to apply to each selected device. Select the update types you want to apply and select Update.
When you select a single device, updates that are available for the device are shown. If multiple update types are available for the device, select each update type to apply. You can view the Current version applied on the device and the New version that will be applied. Select the update(s) you want to apply and select Update.
After you select Update, updates are applied to your devices at the date and time you scheduled an update. If you didn't select a future date and time, updates are applied to your devices within a few minutes.
Post-update verification
After automatic or manual updates, the update can be verified within the Microsoft Teams admin center by navigating to the devices that have been updated and selecting a device to verify the update level and if additional updates are available. This is useful if you don’t have physical access to the device you’ve performed the update for and want to verify the update is applied.
When a device has been updated to the current update, the option to perform a manual update will no longer be available, and the applied version will be shown.