Introduction
Microsoft Teams Phone is a cloud-based telephone system that offers enterprise-grade telephony features and capabilities, including making and receiving phone calls, call transfer, call queues, voicemail, and call analytics.
Imagine working for a medium-sized business in the insurance industry. Your organization has recently adopted Microsoft Teams as the primary communication and collaboration platform. However, you still rely on traditional desk phones for your phone calls, which results in a disjointed experience and makes it difficult to manage and track communication. You want to streamline your phone system and integrate it with Teams to improve efficiency and enhance the overall communication experience. By implementing Teams Phone, you can eliminate the need for a dedicated on-premises infrastructure, reduce costs, and provide a unified communication solution for your organization.
In this module, you'll learn about the different options for connecting Teams Phone to the Public Switched Telephone Network (PSTN), including Teams Phone with Calling Plan, Operator Connect, Direct Routing, Shared Calling, and Teams Phone Mobile. You'll also explore the licensing options available for Teams Phone, depending on the size of your organization. Additionally, you'll discover the various devices and endpoints that can be used with Teams Phone, such as PCs, mobile phones, headsets, desk phones, Teams Displays, and conference room devices. Finally, you'll learn about the Teams Phone settings and policies that can be configured to customize your experience.
The goal of this module is to provide you with the knowledge and skills to plan and implement Teams Phone in your organization, enabling you to streamline your phone system, enhance communication, and improve productivity.