App profile manager JavaScript API Reference
Artikkel 04/24/2024
3 kaasautorit
Tagasiside
Selles artiklis
The app profile manager JavaScript API Reference includes methods and properties to manage tabs and sessions in Customer Service workspace.
Prerequisite
You must have App Profile user or Productivity tools user security roles to use the app profile manager APIs. More information: Security roles
Session management
The following methods and properties allow you to manage sessions in Customer Service workspace.
Method
Description
getFocusedSession
Returns the session object of the session that is in focus.
getAllSessions
Returns the unique identifier of all sessions.
getSession
Returns the session object for the specified session ID.
createSession
Creates a session based on a session template and returns the unique identifier of the session.
canCreateSession
Returns a Boolean value indicating whether a new session can be created.
close
Closes a session.
focus
Sets the focus on a session.
requestFocus
Shows a notification indicator on a given session if the session is not in focus.
Property
Description
sessionId
The ID of a given session.
isDefault
Boolean value indicating if a session is the Home session.
canClose
Boolean value indicating whether a session can be closed.
title
The text label of a session.
Tab management
The following methods and properties allow you to manage tabs in Customer Service workspace.
Method
Description
getFocusedTab
Returns the tab object of the tab that is in focus.
getAllTabs
Returns the unique identifier of all tabs for a session.
getTab
Returns the tab object of the specified tab ID.
createTab
Creates a tab in a focused session and returns the unique identifier of the tab.
canCreateTab
Returns a Boolean value indicating whether a new tab can be created for a session.
closeTab
Closes the tab object for a tab ID.
focusTab
Sets the focus on the tab object for a tab ID.
refreshTab
Refreshes the tab object for a tab ID.
Property
Description
tabId
The ID of a tab.
canClose
Boolean value indicating whether a tab can be closed.
title
The text label of a tab.
Context management
The following method allows you to manage the session context in Customer Service workspace.
Method
Description
updateContext
Sets the automation dictionary and enables providers to add, modify, and remove values of slugs; the updated values are then available for invoking macros in the future.
Client-side events