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Outbound marketing developer guide

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Note

Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer Insights - Journeys and Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs

New Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation.

Important

This article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview

Extend Dynamics 365 Customer Insights - Journeys

  • Extend customer journeys using custom channels
  • Create a custom channel
  • Build and host a custom event portal
  • Retrieve interactions for a contact
  • Metadata reference for your organization
    		•

    General extensibility concepts

  • Introduction to entities
  • Write plug-ins to extend business processes
  • Automate your business processes in Dynamics 365
  • Workflows overview
  • Web resources for Dynamics 365

    • Outbound marketing administrator guide
    Outbound marketing user guide
    Developer guide for Dynamics 365