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A retail store doesn't appear in the list of stores to pick up from

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This article provides a resolution for an issue where a retail store doesn't appear in the list of stores where items can be picked up in Microsoft Dynamics 365 Commerce.

Symptoms

A retail store doesn't appear in the list of stores where items can be picked up.

Resolution

Configure the longitude and latitude for the store address in Commerce headquarters

To configure the longitude and latitude for the store address in Commerce headquarters, follow these steps:

  1. Go to Retail and Commerce > Channels > Stores > All stores.
  2. Find the store that you want to display among the pickup options on the e-commerce site. Make a note of its Operating unit number value.
  3. Go to Organization administration > Organizations > Operating units.
  4. Search for the operating unit number that you noted earlier, and then select the operating unit in the search results.
  5. On the Addresses FastTab, select More options > Advanced.
  6. On the General FastTab, make sure that the Longitude and Latitude fields are correctly set. As part of this step, make sure that the values are correctly specified as positive or negative numbers.

Configure fulfillment groups in Commerce headquarters

To configure fulfillment groups in Commerce headquarters, follow these steps:

  1. Go to Retail and Commerce >Channels > Online stores.
  2. Select the online store to configure.
  3. On the Action Pane, select Set up > Fulfillment group assignment.
  4. On the Fulfillment group assignment page, select the fulfillment group for the online store.
  5. Under Setup, make sure that the retail store is correctly configured for the fulfillment group.

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