Overview of SAP SuccessFactors

Organizations with a Viva Learning Premium license who use SAP SuccessFactors as their learning management system (LMS) can ingest course catalogs, assignments, learning paths, program, and permission defined at SuccessFactors into Viva Learning. This is achieved through a connector developed by Viva Learning in partnership with SAP SuccessFactors.

This article describes the workflow of this process and links to topics outlining each major step of the implementation.

Prerequisites

As an admin, you need the following permissions:

• Access to Viva Learning admin.
• Access to Learning Administration in the SAP SuccessFactors portal.

Additionally, the following conditions need to be met:

• Learning content is part of one or more catalogs.
• The learning content is active in SuccessFactors.
• The catalog is in an active state.

Workflow

There are two major integration stages for which admins require specific permissions:

1. Viva Learning Admin Interface:
   Getting access to Viva Learning Admin access

   Admins can manage their Viva Learning content from within the Viva Learning app in Teams. Refer to Manage content in the admin tab for more information.

2. SAP SuccessFactors Learning:

   Admin should have Learning Administration Access in the SAP SuccessFactors portal. Learning administrators use the Learning Administration module to manage the Learning Management System (LMS), including learner profiles, learning content, and learning needs management.

Dataflow architecture

SAP SuccessFactors provides the content, learner records, programs, permissions for organizations. Viva Learning then extracts these records from the learning management system (LMS) through the LMS connector.

After the SuccessFactors integration is set up, SuccessFactors uploads the initial full Data Extract package onto the organization's SFTP server. The daily delta packages are later sent zipped. This contains data on catalog, assignment, program, and permission. The package is then consumed by the LMS Fetcher component of SuccessFactors connectors. The package is then stored, decrypted, processed, and finally stored in the tenant shard and Azure database.

These data packages generated by SuccessFactors can include the following:

• Full data package: contains the full data dump of all the table files. This is denoted as <Customer Name>_F_YYYYMMDDHH24MISSzip.pgp.
• Delta data package: contains only data files updated in last 24 hours. This is denoted as <Customer Name>_D_YYYYMMDDHH24MISSzip.pgp.

Learning object attributes

Learning Object attributes	SuccessFactors TableName.FieldName	Attribute type
Provider name	SF (hardcoded)	Required
Title	PV_I18N_ACTIVE_LOCALE_LABEL. LABEL_VALUE	Required
Description	PV_I18N_ACTIVE_LOCALE_LABEL. LABEL_VALUE	Required
Source name	PA_CPNT_SRC.CPNT_SRC_DESC	Required
Source name logo	Not available	Required
Thumbnail URL	PA_CPNT. THUMBNAIL_URI	Required
Deep link URL	Not available (evaluated on the fly)	Required
Last Modified Date	PA_CPNT. LST_UPD_TSTMP	Required
Format	CPNT_TYPE	Required
Language	PV_I18N_ACTIVE_LOCALE_LABEL.LOCALE_ID	Required
Duration	PA_CPNT. CPNT_LEN	Required
LearningItemId	Given by internal system	Required
Author	PA_CPNT_EVTHST. INST_NAME	Required
Length	PA_CPNT. CPNT_LEN	Required
Tags		Optional
Difficulty level		Optional
Thumbnail ALT Text		Optional
Popularity score		Optional
Skill Tag		Optional

You can bring programs or learning paths from SAP SuccessFactors into Viva Learning. The programs are ingested along with the other content catalog items.

If you’re setting up SuccessFactors integration for your tenant for the first time, programs are automatically ingested along with other content.

If you already integrated SuccessFactors and want to bring in programs, you need to request the SuccessFactors support team to regenerate the full sync package for your tenants. Viva Learning ingests the programs for your tenant once the package becomes available in your SuccessFactors folder path.

For thumbnail support, images hosted or uploaded in SuccessFactors as part of the "Image" property on items won't be available as part of the SuccessFactors data extract package and hence Viva Learning won't be able to display those images on content. The best practice to get images from SuccessFactors is to provide a publicly accessible URL in "Image URL:" property for content in SuccessFactors, so that users are able to view these images in Viva Learning.