msdyn_sessionevent Entity Reference
Artikel 11/23/2023
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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Stores the session events for a session
Added by : Omnichannel – Base Solution
Messages
Entity Properties
Property
Value
CollectionSchemaName
msdyn_sessionevents
DisplayCollectionName
Session events
DisplayName
Session event
EntitySetName
msdyn_sessionevents
IsBPFEntity
False
LogicalCollectionName
msdyn_sessionevents
LogicalName
msdyn_sessionevent
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_sessioneventid
PrimaryNameAttribute
msdyn_name
SchemaName
msdyn_sessionevent
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_eventinfo
Property
Value
Description
Event information
DisplayName
Event Info
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_eventinfo
RequiredLevel
None
Type
Picklist
msdyn_eventinfo Options
Value
Label
192350000
Default
msdyn_eventreason
Property
Value
Description
Reason for session event
DisplayName
Event Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_eventreason
RequiredLevel
None
Type
Picklist
msdyn_eventreason Options
Value
Label
192350000
Default
192350001
AgentTransfer
192350002
QueueTransfer
192350003
PreChatSurvey
192350004
PostchatSurvey
192350005
UserAccept
192350006
AutoAccept
192350007
Closed
192350008
AgentInviteRejected
192350009
AgentInviteTimeout
192350010
AgentDisconnected
192350011
AgentTimeout
192350012
AgentTransferred
192350013
CustomerTimeout
192350014
CustomerDisconnect
192350015
SessionTimeout
192350016
Escalated
192350017
Rejected
192350018
TimedOut
192350019
Accepted
192350020
AutoAccepted
192350021
Disconnect
192350022
Timeout
192350023
End
192350024
BotTransferSession
192350025
BotEndConversation
192350026
AssignToAgentBySupervisor
192350027
AssignToQueueBySupervisor
192350028
CustomerRejoin
192350029
CustomerEndConversation
192350030
AgentEndConversation
192350031
SupervisorTransferToAgent
192350032
AgentEndConsult
192350033
ForceClose
192350034
OverflowQueueTransfer
192350035
OverflowEndConversation
192350036
OverflowAssignToQueue
192350037
SessionEndAfterWrapUp
192350038
ConversationExpired
192350039
Consult
192350040
AgentMonitor
192350041
AgentConversationJoin
192350042
Preview
msdyn_eventtime
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time of session event
DisplayName
Event Time
Format
DateOnly
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_eventtime
RequiredLevel
None
Type
DateTime
msdyn_eventtype
Property
Value
Description
Type of session event e.g. accept, reject etc
DisplayName
Event Type
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_eventtype
RequiredLevel
None
Type
Picklist
msdyn_eventtype Options
Value
Label
192350000
Default
192350001
QueueAssigned
192350002
AgentAssigned
192350003
AgentAccepted
192350004
AgentInviteRejected
192350005
SessionEnd
192350006
SessionCreated
192350007
AgentInviteTimeout
192350008
Escalated
192350009
ParticipantInvited
192350010
ParticipantInviteRejected
192350011
ParticipantInviteAccepted
192350012
ParticipantInviteTimeout
192350013
ParticipantEnd
192350014
AgentDisconnected
192350015
AgentTimeout
192350016
CustomerTimeout
192350017
CustomerDisconnected
192350018
TransferedToAgent
192350019
TransferedToQueue
192350020
ParticipantLeft
192350021
BotTransferSession
192350022
BotEndConversation
192350023
AssignToAgentBySupervisor
192350024
AssignToQueueBySupervisor
192350025
CustomerEndConversation
192350026
AgentEndConversation
192350027
AgentAddedToC2Chat
192350028
AgentRemovedFromC2Chat
192350029
AgentEndConsult
192350030
SupervisorForceClose
msdyn_name
Property
Value
Description
The name of the custom entity.
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_omnichannelsession
Property
Value
Description
Unique identifier for the associated session
DisplayName
Omni Channel Session
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_omnichannelsession
RequiredLevel
None
Targets
msdyn_ocsession
Type
Lookup
msdyn_sessioneventId
Property
Value
Description
Unique identifier for entity instances
DisplayName
Session event
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_sessioneventid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the Session event
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Options
Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
statuscode
Property
Value
Description
Reason for the status of the Session event
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Options
Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the record.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the record.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who modified the record.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was modified.
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who modified the record.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_omnichannelsessionName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_omnichannelsessionname
MaxLength
200
RequiredLevel
None
Type
String
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the business unit that owns the record
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the team that owns the record.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the user that owns the record.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName .
msdyn_ocsession_sessionevent_nested
Added by : Active Solution Solution
See msdyn_ocsession Entity msdyn_ocsession_sessionevent_nested One-To-Many relationship.
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service