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Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only
The Voicemail dashboard provides a view of the voicemails with details, such as the voicemail status and the number of voicemails per queue and customer service representative (service representative or representative).
Report details
The reports summarize the KPIs for the specified time and percentage change over a period of time. You can filter these areas by duration, queue, service representative, and time zone. The charts display the following metrics.
| KPI | Description |
|---|---|
| Voicemail by status | The number of voicemails initiated by the customer with the status open or close. |
| Voicemail trend | The number of incoming and closed voicemails per day, for the specified duration. |
| Voicemail by queue | The number of voicemails by queue. |
| Voicemail by agent | The number of voicemails assigned to a service representative. |
Related information
Conversation dashboard
Dashboard overview
Queue dashboard
Bot dashboard
Conversation Topics dashboard
Manage report bookmarks