View open sales order lines and backorder lines
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
You can use the Open sales order lines page to view a list of sales orders that include open lines for a specific customer. These lines have a status of open order, which means the items for these lines have not yet been delivered and invoiced.
You can use the Backorder lines page to view customer sales orders that include backorder lines. Backorder lines are order lines that are not delivered and that have a ship date that is older than the backorder date that is set. You can view backorder lines to monitor the delivery dates.
View open sales order lines
Click Sales on the top link bar, and then click Customers on the Quick Launch.
On the All customers page, select the customer to view information for. On the Action Pane, on the Sell tab, in the Related information group, click Orders, and then click Open sales order lines. On the Open sales order lines page, you can view the sales orders that include open lines.
Select an open order line from the list. On the Action Pane, on the Open sales order line tab, in the Maintain group, click View. In the View sales order page, you can view the details of the selected order and all order line information.
View backorder lines
Click Sales on the top link bar, and then click Customers on the Quick Launch.
On the All customers page, select the customer to view information for. On the Action Pane, on the Sell tab, in the Related information group, click Orders, and then click Backorder lines.
On the Backorder lines page, use the filter field to select criteria to filter the backorder lines that are displayed for the customer. For example, you can filter backorder lines by ship date, item number, or warehouse.
Select an order line from the list. On the Action Pane, on the Backorder line tab, in the Maintain group, click View. In the View sales order page, you can view the details of the selected order and all order line information.