License Reservation Frequently Asked Questions

A License Reservation allows a customer to place a License Reservation order to migrate on-premises assets to the Cloud without a Purchase Order.

• Only Online Services are eligible for License Reservation orders.
• Reservation orders are a financial obligation that is realized during the true-Up or annual order process. This is based on the Usage Date of the reservation and the quantity reserved.
• You can place Reservation orders for the current date or a future usage that is no more than six months in the future.
• You can cancel Reservation orders up to 72 hours from the start the usage date (weekends and holidays included).
• Reservations can't be made if the enrollment has expired or in the last 30 days of agreement anniversary. Consult your Microsoft Reseller about ordering options instead.

You must have one of the following volume licensing roles to be able to place on online Reservation: Administrator or Online Service Manager.

1. Go to the Microsoft 365 admin center and sign in with your credentials.

2. In the Navigation menu, select Billing > Your products, then select the Volume licensing tab.

3. Select Make reservations.

4. From your list of Enterprise Agreements for License Reservation, select the active agreement to proceed with the online reservation.

5. Select the Usage Date for the online reservation and then select View services. The Usage Date is the date that the online reservation can start to be used.

   Note

   Selecting a usage date within 60 days of your anniversary date may impact your ability to step-up licenses.

   Reservation is not possible within 30 days of the agreement's anniversary date.

   After you place a reservation, you can't change it. However, you may cancel a submitted reservation up to 72 hours from the start of the usage date (weekends and holidays included).

6. Select Add services to see a list of eligible Online Services available for reserving online.

7. Select the online services that you want to reserve. Select Add services.

8. For each service, add usage details: usage country and the number of licenses to be reserved.

9. Review the reservation for accuracy, then select Reserve services to continue.

10. The Reservation Confirmation pop-up window displays. After reading and agreeing to the terms of services, select Place Reservation.

11. Your online reservation is complete.

1. In the admin center, go to the Billing > Your products page, select the Volume licensing tab, then select View Reservation.

2. Search for the reservation order that you want to view details of or cancel through the search bar on the top right: by Reservation ID, Licensing Contract ID, or organization.

   Note

   A message appears if you don't have any previous reservations.

3. Copy the reservation ID and then select the Cancel button under the Action column.

4. Paste the reservation ID and enter the reason for cancellation.

5. Select OK to cancel the reservation.

   Note

   You can cancel a submitted reservation within 72 hours of the usage date.

1. In the admin center, go to the Billing > Your products page, select the Volume licensing tab, then select View Reservation.

2. Search for the reservation order that you want to view details of or cancel through the search bar on the top right: by Reservation ID, Licensing Contract ID, or organization.

3. Select the Details button under the Action column to the view details.

   Note

   A message appears if you don't have any previous reservations.

No, you must pay for all the licenses you committed to when you reserved them.

Availability of services is based on customer eligibility and whether Microsoft products are available through reservation orders. Services that are eligible for reservation are listed on the Online Services pop-up.

Microsoft volume licensing has three categories of Online Services Reservations.

• Standard Reservations: Products configured for this type of reservation are available to customers with a valid Enterprise Agreement and Microsoft 365 admin center sign-in credentials.
• License Reservation Only: Products configured for this type of reservation require that customers have either a prior purchase (Order history) or Price fixed (Special Pricing) to see the offer on Microsoft 365 Admin center for reservation. This category includes some of our more complex product configurations such as Add On services that require a base license. Microsoft uses this categorization to reduce the risk that customers unintentionally order incorrect services. Your Microsoft Licensing Solution Partner should be able to assist you in placing the necessary orders.
• A third category of Services isn't configured for online reservation, so your Microsoft Licensing Solution Partner needs to always place a manual order.

A Reservation order is a financial commitment to purchase reserved items. If you don't have the authority to accept this commitment, work with the person in your organization who is authorized to do so.

Contact your Partner or Microsoft Representative with any questions.

1. Microsoft 365 admin center Volume Licensing customers may also Contact Us by phone or by web form. Microsoft responds to web form submissions within 24 hours. In the Microsoft 365 admin center, select the Help & support button.
2. Type a description of your issue into the text box.
3. If none of the resolutions offered match your needs, you have the option to submit a support ticket to the VL support team. Be sure to provide your VL contract ID, Reservation ID and the phone number our team can use to reach you.