Connect your Azure AI Health Bot to Microsoft Dynamics Omnichannel

Build and connect your Azure AI Health Bot to interact with Microsoft Dynamics Omnichannel users naturally through chat.

1. Sign-in to the Azure AI Health Bot Management Portal.
2. In the left menu blade, select Channels under Integration.
3. Select the activate toggle of the Omnichannel channel.
4. Select Save to create the channel.

5. Follow the detailed instructions to Connect your bot to Dynamics Omnichannel. The instructions take you through how to configuring Azure AI Health Bot to engage with Omnichannel.

Next steps

Dynamics 365 Omnichannel Integration

Azure AI Health Bot Channels