Check your knowledge

  • 6 minutes

Answer the following questions to see what you've learned.

1.

What element should you define to help in reporting on how work is resolved?

2.

You need to automatically apply a price list when you select an incident type for a work order. Where should you configure the price list to be used when an incident type is selected?

3.

You work for an organization that performs different types of maintenance jobs. Work orders for these jobs should only be performed by technicians who are qualified to perform the work. You use incident types for the common jobs that your organization delivers. What should you define to use qualified technicians on the work order?