Requisitos do sistema para o System Center Service Manager

Importante

O SPF (Service Provider Foundation) foi descontinuado do System Center 2025. No entanto, o SPF 2022 continuará a funcionar com os componentes do System Center 2025.

Este artigo detalha os requisitos do sistema para o System Center 2025 – Service Manager (SM).

Observação

Ao contrário das versões anteriores, para o SM 2025, o Objeto de Gerenciamento de Análise foi removido.

Requisitos do sistema para o System Center 2025 – Service Manager

As seções a seguir descrevem as diretrizes gerais de desempenho e escalabilidade para o SM 2025 e recomendam as configurações de hardware para várias cargas de trabalho. Como o System Center 2025 foi criado para ser flexível e escalonável, os requisitos de hardware para cenários específicos podem ser diferentes das diretrizes apresentadas aqui.

Limites de capacidade para Service Manager

Leia Configurações para cenários de implantação para saber mais sobre os limites de capacidade testados do Service Manager.

Coexistência com suporte

Para ajudar a simplificar as atualizações, você pode usar Service Manager 2025 conectores com os seguintes componentes do System Center.

• Gerenciador de máquinas virtuais do System Center 2022/2025
• Gerente de Operações do System Center 2022/2025
• System Center 2022/2025 Configuration Manager (somente durante o cenário de migração)
• Versões do System Center Configuration Manager CB
  • 1511, 1602, 1606, 1710, 1802, 1806 a 2103, 2107, 2111, 2203, 2207, 2211, 2303, 2309, 2403

Hardware

Servidores	Processador (min)	Processador (rec)	RAM (min)	RAM (rec)	Espaço em disco rígido (mín.)	Espaço em disco rígido (rec)
Servidor de Gerenciamento do Service Manager	CPU 4-core de 2,66 GHz	CPU 4-core de 2,66 GHz	8 GB	8 GB	10 GB	10 GB
Banco de dados do Service Manager	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	8 GB	32 GB	80 GB	80 GB
Servidor de Gerenciamento de Data Warehouse do Service Manager	CPU 4-core de 2,66 GHz	CPU 4-core de 2,66 GHz	8 GB	16 GB	10 GB	10 GB
Bancos de dados de data warehouse do Service Manager	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	8 GB	32 GB	400 GB	400 GB
Console do Service Manager	CPU 2-core de 2 GHz	CPU 2-core de 2 GHz	4 GB	4 GB	10 GB	10 GB
Portal de Autoatendimento do Service Manager (autônomo)	CPU 4-core de 2,66 GHz	CPU 8-core de 2.66 GHz	8 GB	16 GB	80 GB	80 GB
Portal de Autoatendimento do Service Manager + Servidor de Gerenciamento Secundário (recomendado)	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	16 GB	32 GB	80 GB	80 GB

Requisitos de software

Componente	Requisito
Servidor de gerenciamento do Service Manager	O servidor de gerenciamento precisa: Atualização do ADO.NET Data Services para .NET Framework 3.5 SP1 para Windows Server; Cliente nativo do SQL Server O servidor de gerenciamento deve ser instalado em uma edição de 64 bits do Windows.
Servidor de gerenciamento de data warehouse	O servidor de gerenciamento de depósito requer: Cliente nativo do SQL Server O servidor de gerenciamento do data warehouse deve ser instalado em uma edição de 64 bits do Windows.
Bancos de dados do Service Manager/data warehouse	Os bancos de dados do Service Manager ou do data warehouse exigem: SQL Server Reporting Services (SSRS). As configurações de agrupamento do SQL Server e do Analysis Services devem ser as mesmas para os computadores que hospedam o banco de dados do Service Manager, o banco de dados do data warehouse, o banco de dados do Analysis Services e o banco de dados do Reporting Services.
Console do Service Manager	O console requer: Microsoft Excel para exibir cubos de dados OLAP no computador do console; Atualização do ADO.NET Data Services para .NET Framework 3.5 SP1 para Windows Server. O console pode ser instalado na edição de 64 bits do Windows.
Portal de autoatendimento	O servidor do Portal de Autoatendimento requer: Servidor Windows 2016 ou posterior; a função do IIS e o ASP.NET 4.5 habilitado. Ingresse o computador do servidor no mesmo domínio em que o Serviço SDK do Service Manager está em execução. Idealmente, no servidor primário ou secundário.
Máquinas que usam autoatendimento	O portal de Autoatendimento precisa de uma resolução de tela acima de 1024 X 768. Navegadores suportados: Microsoft Edge 121 e posterior; Microsoft Internet Explorer 10 e 11; Mozilla Firefox 42 e posterior; Google Chrome 121 e posterior.
SQL Server Reporting Services	Em uma topologia de implantação em que o computador que hospeda o SSRS não está no mesmo computador que hospeda o servidor de gerenciamento do data warehouse, você precisa adicionar Microsoft.EnterpriseManagement.Reporting.Code ao cache de assembly global. Saiba mais sobre as etapas manuais.

Observações adicionais

• Operations Manager – Service Manager tem a capacidade de importar alertas e itens de configuração de um ambiente do Operations Manager. Leia sobre como instalar o Service Manager e o Operations Manager no mesmo ambiente. É possível criar um armazém de dados do Operations manager.

• Configuration Manager – o Service Manager pode importar itens de configuração de um ambiente do Configuration Manager.

• Requisitos de rede – para exibir conteúdo externo de artigos de conhecimento, os computadores que hospedam o console do Service Manager devem ter acesso à Internet, diretamente ou por meio de um servidor proxy.

• Servidor SMTP - Você deve ter acesso a um servidor SMTP (Simple Mail Transfer Protocol) para usar o recurso Notificação e para a criação de incidentes por e-mail.

• Modo de segurança do Windows – o Service Manager não funciona e os serviços usados pelo Service Manager não serão iniciados se o Windows Server estiver sendo executado no modo de segurança. Se você tentar iniciar os serviços do Service Manager manualmente enquanto estiver no modo de segurança, os serviços não serão iniciados e um erro será gravado no log de eventos.

Requisitos do SQL Server

O Microsoft SQL Server hospeda os bancos de dados criados pelo System Center – Service Manager. Além disso, o System Center 2025 – Service Manager requer o SQL Server Analysis Services (SSAS) para trabalhar com cubos OLAP (Processamento Analítico Online) da Microsoft. O SQL Server Reporting Services (SSRS) é necessário para dar suporte aos relatórios do System Center 2025 – Service Manager.

Use essas informações para avaliar se o ambiente do SQL Server está pronto para dar suporte à instalação ou atualização para o System Center 2025. Use essas informações se você estiver implantando um ou vários componentes do System Center.

Observação

Durante a instalação, selecione Pesquisa de texto completo do SQL Server nos computadores que executam o SQL Server que hospedarão o Service Manager e os bancos de dados do data warehouse.

Suporte à versão do SQL Server

Observação

• O SM não dá suporte ao modo SSAS Tabular. Selecione o modo SSAS como Multidimensional durante a instalação do SQL Server.
• Para as versões com suporte do SQL, use os service packs que estão atualmente com suporte da Microsoft.
• Service Manager 2025 dá suporte ao SQL 2019 com CU8 ou posterior; no entanto, ele não dá suporte ao SQL 2019 RTM.
• Com o SQL 2019 (CU8 ou posterior), use ODBC 17.3 a 17.10.6 e MSOLEDBSQL 18.2 a 18.7.2.

Componente do System Center	SQL Server 2019 com Atualização Cumulativa 8	SQL Server 2022
Service Manager	•	•
Banco de dados do Data Warehouse	•	•

Observação

O System Center 2025 – Service Manager não dá suporte ao parâmetro MultiSubnetFailover . Esse parâmetro não é usado em cadeias de conexão do System Center 2025 – Service Manager.

Permitir atualizações

Para instalar ou atualizar para o System Center 2025 – Service Manager, os computadores que executam o SQL Server que hospedam bancos de dados devem ser configurados para permitir atualizações. Se as atualizações não forem permitidas, a instalação do System Center 2025 – Service Manager não será concluída e a seguinte mensagem de erro será exibida no estágio Criar banco de dados da instalação:

Ocorreu um erro ao executar uma ação do cliente: _ExecuteSqlScripts. Essa tentativa de atualização falhou antes que as modificações permanentes tenham sido feitas. A atualização foi revertida com êxito para o estado original do sistema. Depois que as correções forem feitas, você poderá repetir a atualização para essa função.

Você pode verificar o status de allow updates no SQL Server executando o seguinte procedimento armazenado no SQL Server Management Studio:

sp_configure 'allow updates'

Na tabela de resultados, examine o valor de run_value. Se o valor do valor de execução for 1, defina-o novamente como 0 com o procedimento armazenado a seguir e execute a Instalação novamente.

sp_configure 'allow updates',0 reconfigure with override

Considerações sobre Grupos de Disponibilidade AlwaysOn para bancos de dados do Service Manager

A funcionalidade de Grupos de Disponibilidade AlwaysOn do SQL Server é compatível com o System Center 2025 – Service Manager.

Para obter mais informações sobre como instalar o Service Manager com grupos de disponibilidade AlwaysOn, consulte aqui.

Atualizar para o SQL 2019

As etapas a seguir fornecem informações sobre como atualizar para o SQL 2019.

Observação

• Você deve usar a Atualização Cumulativa 8 (CU8) ou posterior com o SQL 2019.
• Use ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.
• O processo de atualização para o SQL 2019 desinstala os serviços de relatórios; Certifique-se de migrar os relatórios necessários, como backup de relatórios, banco de dados e chaves de criptografia.

Use as seguintes etapas para atualizar do SQL 2017 para 2019:

1. Atualize para o SQL 2019.
2. Instale o SQL 2019 Reporting Services (SSRS), inicie o gerenciador de configuração do Reporting Services para usar o banco de dados de relatórios existente e restaure as chaves de criptografia. Configure a URL do serviço Web e a URL do portal Web.
3. Use os mesmos valores para o servidor de relatórios, o diretório virtual do serviço Web e a URL do portal da Web que você tinha antes de iniciar o processo de atualização do SQL 2019.
4. Configure o SSRS de acordo com os detalhes compartilhados aqui.
5. [Opcional] Para habilitar a segurança estrita do CLR, execute o script a seguir em cada um dos bancos de dados do Service Manager. Por padrão, a segurança estrita do CLR é desabilitada após a atualização para o SQL 2019.

Atualizar para o SQL 2022

As etapas a seguir fornecem informações sobre como atualizar para o SQL 2022.

Observação

• Você deve usar a Atualização Cumulativa 8 (CU8) ou posterior com o SQL 2022.
• Use ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.
• O processo de atualização para o SQL 2022 desinstala os serviços de relatórios; Certifique-se de migrar os relatórios necessários, como backup de relatórios, banco de dados e chaves de criptografia.

Use as seguintes etapas para atualizar do SQL 2019 para 2022:

1. Atualize para o SQL 2022.
2. Instale o SQL 2022 Reporting Services (SSRS), inicie o gerenciador de configuração do Reporting Services para usar o banco de dados de relatórios existente e restaure as chaves de criptografia. Configure a URL do serviço Web e a URL do portal Web.
3. Use os mesmos valores para o servidor de relatórios, o diretório virtual do serviço Web e a URL do portal da Web que você tinha antes de iniciar o processo de atualização do SQL 2022.
4. Configure o SSRS de acordo com os detalhes compartilhados aqui.
5. [Opcional] Para habilitar a segurança estrita do CLR, execute o script a seguir em cada um dos bancos de dados do Service Manager. Por padrão, a segurança estrita do CLR é desabilitada após a atualização para o SQL 2022.

Habilitar a segurança estrita do CLR

Opcional. Use o script a seguir para habilitar a segurança estrita do CLR.

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash1
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
END
GO

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
set  @Hash = HASHBYTES(N'SHA2_512', 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set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
END
GO

Sistema operacional do servidor

As seguintes versões do sistema operacional Windows Server são suportadas.

Componente do System Center	Windows Server 2019 Standard, Datacenter	Windows Server 2019 Server Core	Windows Server 2022 Standard, Datacenter	Windows Server 2022 Server Core	Windows Server 2025 Standard, Datacenter	Windows Server 2025 Server Core
Servidor de Gerenciamento do Service Manager	•	•	•	•	•	•
Servidor de Gerenciamento de Data Warehouse do Service Manager	•	•	•	•	•	•
Banco de dados do Service Manager ou banco de dados do data warehouse	•	•	•	•	•	•
Portal de Autoatendimento do Service Manager (HTML 5)	•	•	•	•	•	•

Client operating system

As seguintes versões do sistema operacional cliente Windows têm suporte para o console do Service Manager.

Componentes no lado do cliente do System Center	Windows Server® 2019 Standard, Datacenter Enterprise	Windows Server® 2022 Standard, Datacenter Enterprise	Windows Server® 2025 Standard, Datacenter	Windows 10	Windows 11
Console do Service Manager	•	•	•	•	•

Versões do .NET com suporte

As versões a seguir do .NET têm suporte para Service Manager.

Componente do System Center	.NET 3.5 SP1	.NET 4	.NET 4.5	.NET 4.5.1	.Net 4.5.2	.NET 4.6	.NET 4.6.1	.NET 4.7	.NET 4.8
Servidor de Gerenciamento do Service Manager	•			•		•	•	•	•
Servidor de Gerenciamento de Data Warehouse do Service Manager	•			•		•	•	•	•
Console do Service Manager	•			•		•	•	•	•
Portal de autoatendimento do Service Manager	•			•		•	•	•	•

Versões do PowerShell com suporte

As seguintes versões do PowerShell têm suporte para Service Manager.

Componente do System Center	Windows PowerShell 4.0	Windows PowerShell 5.0
Console do Service Manager	•	•
Servidor de Gerenciamento do Service Manager	•	•
Servidor de Gerenciamento de Data Warehouse do Service Manager	•	•

Próximas etapas

• Para saber mais sobre as edições de varejo e selecionadas do Service Manager e qual o efeito da seleção da instalação de avaliação de 180 dias nessas duas edições, examine as edições do Service Manager.
• Para saber mais sobre os limites testados do Service Manager, leia Configurações para cenários de implantação.
• Leia sobre o desempenho de hardware do Service Manager.