slaitem EntityType
Contains information about a tracked support KPI for a specific customer.
- Entity set path:
- [organization URI]/api/data/v9.2/slaitems
- Base type:
- crmbaseentity
- Table type:
- Standard
- Display name:
- SLA Item
- Primary key:
- slaitemid
- Primary name column:
- name
- Operations supported:
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
| Name | Type | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| actionflowuniquename | Edm.String |
Display name: Action Flow Unique Name |
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| actionurl | Edm.String |
Action URL Display name: Action URL |
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| allowpauseresume | Edm.Boolean |
Select whether this SLA will allow pausing and resuming during the time calculation. Display name: Allow Pause and Resume
Default options
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| applicableentity | Edm.String |
Display name: Applicable Entity |
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| applicablewhenxml | Edm.String |
Condition for SLA item Display name: ApplicableWhenXml |
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| changedattributelist | Edm.String |
Display name: Changed Attribute List |
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| componentstate | Edm.Int32 |
For internal use only. Display name: Component State Read only
Default options
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| createdon | Edm.DateTimeOffset |
Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Created On Read only
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| description | Edm.String |
Type additional information to describe the SLA Item Display name: Description |
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| exchangerate | Edm.Decimal |
Exchange rate between the currency associated with the SLA Item record and the base currency. Display name: Exchange Rate Read only
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| failureafter | Edm.Int32 |
Select how soon the success criteria must be met until the SLA item is considered failed and failure actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record. Display name: Failure After |
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| ismanaged | Edm.Boolean |
For internal use only. Display name: Is Managed Read only
Default options
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| modifiedon | Edm.DateTimeOffset |
Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Modified On Read only
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| msdyn_advancedpauseconfiguration | Edm.Boolean |
Display name: Advanced Pause Configuration
Default options
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| msdyn_customtimecalculation | Edm.Boolean |
Display name: Custom Time Calculation Flag
Default options
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| msdyn_pauseconfigurationxml | Edm.String |
Display name: PauseConfigurationXml |
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| name | Edm.String |
Type a descriptive name of the service level agreement (SLA) item. Display name: Name |
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| overwritetime | Edm.DateTimeOffset |
For internal use only. Display name: Record Overwrite Time Read only
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| relatedfield | Edm.String |
Select the service level agreement (SLA) key performance indicator (KPI) that this SLA Item is created for. Display name: Related Case Field |
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| sequencenumber | Edm.Int32 |
Select the time zone, or UTC offset, for this address so that other people can reference it when they contact someone at this address. Display name: Sequence |
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| slaitemid | Edm.Guid |
Unique identifier of the SLA Item. Display name: SLA Item |
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| slaitemidunique | Edm.Guid |
For internal use only. Display name: Unique Id Read only
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| solutionid | Edm.Guid |
Unique identifier of the associated solution. Display name: Solution Read only
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| successconditionsxml | Edm.String |
Condition for SLA item Display name: SuccessConditionsXml |
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| versionnumber | Edm.Int64 |
Version number of the SLA Item. Display name: Version Number Read only
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| warnafter | Edm.Int32 |
Select how soon the success criteria must be met before warning actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record. Display name: Warn After |
Lookup properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
| Name | Single-valued navigation property | Description |
|---|---|---|
| _businesshoursid_value | businesshoursid |
Choose the business hours for calculating SLA item timelines. |
| _createdby_value | createdby |
Shows who created the record. |
| _createdonbehalfby_value | createdonbehalfby |
Shows who created the record on behalf of another user. |
| _modifiedby_value | modifiedby |
Shows who last updated the record. |
| _modifiedonbehalfby_value | modifiedonbehalfby |
Shows who created the record on behalf of another user. |
| _msdyn_customtimecalculationworkflowid_value | msdyn_customtimecalculationworkflowid |
Unique identifier for Custom Time Calculation Workflow associated with SLA Item. |
| _msdyn_slakpiid_value | msdyn_SLAKPIID |
Unique identifier for SLAKPI associated with SLA Item. |
| _slaid_value | slaid |
Unique identifier for SLA associated with SLA Item. |
| _transactioncurrencyid_value | transactioncurrencyid |
Unique identifier of the currency associated with the SLA Item record. |
| _workflowid_value | workflowid |
Workflow associated with the SLA Item. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
| Name | Type | Partner |
|---|---|---|
| businesshoursid | calendar | calendar_slaitem |
| createdby | systemuser | lk_slaitembase_createdby |
| createdonbehalfby | systemuser | lk_slaitembase_createdonbehalfby |
| modifiedby | systemuser | lk_slaitembase_modifiedby |
| modifiedonbehalfby | systemuser | lk_slaitembase_modifiedonbehalfby |
| msdyn_customtimecalculationworkflowid | workflow | msdyn_workflow_slaitem_customtimecalculationworkflowid |
| msdyn_SLAKPIID | msdyn_slakpi | msdyn_msdyn_slakpi_slaitem |
| slaid | sla | sla_slaitem_slaId |
| transactioncurrencyid | transactioncurrency | TransactionCurrency_SLAItem |
| workflowid | workflow | slaitembase_workflowid |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
| Name | Type | Partner |
|---|---|---|
| msdyn_slaitem_slakpiinstance | slakpiinstance | msdyn_slaitemid |
| SLAItem_SyncErrors | syncerror | regardingobjectid_slaitem_syncerror |