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Update Microsoft Teams devices remotely

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Using the Microsoft Teams admin center, you can update your Teams devices, such as Teams phones, Teams panels, and Teams Rooms on Android, remotely. The following software components on your device can be updated from the Teams admin center:

  • Teams app
  • Device firmware

Device firmware updates happen automatically by default. You can, however, update firmware and other software components manually. When applying updates manually, they can be applied immediately or scheduled for a future date and time.

Software versions on Teams admin center

Only firmware versions that have been tested by Microsoft are available for automatic or manual updates via the Teams admin center. Firmware versions tested by Microsoft are labeled Verified by Microsoft.

Additionally, early versions of the firmware may also be made available and will be labeled as Microsoft Preview. Devices can be manually updated to Microsoft Preview firmware, and devices running on these versions will also be eligible for receiving automatic updates in future.

Firmware versions that haven't been tested by Microsoft are labeled Unknown version. Devices running an unknown firmware version can't be automatically updated; these devices can only be manually updated.

Automatic updates

Assign devices to update phases

Assigning devices to an automatic update phase is a Teams Rooms Pro feature for Teams Rooms on Android devices. Devices with a Teams Rooms Basic license will be assigned to the General phase. Any pre-configured phase will be maintained, and no further change will be allowed. For more information, see Microsoft Teams Rooms licenses.

Automatic updates of Teams devices using the Teams admin center isn't available in GCC High. Organizations in GCC High can, however, manually update Teams devices using the Teams admin center.

Note

Some devices don't support automatic firmware updates yet. Applying automatic firmware update settings on devices that don't support automatic updates won't have any effect on those devices. For questions about whether your device will support automatic firmware updates, contact your device manufacturer.

Updates are applied on weekends and outside typical business hours to avoid disruptions. Devices within a phase will be updated gradually over a few weeks rather than all at once.

To choose the automatic update phase for your devices, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Select one or more devices and then select Update.
  4. Under Firmware auto-update, select one of the following:
    • Validation This option is best for lab or test devices on which you can carry out any validation you need to perform. Updates start deployment as soon as the latest firmware version is released. Previously called As soon as possible.
    • General This is the default option and is best for most of your general-purpose devices. Updates start deployment only after 30 days have elapsed from the release of the new firmware version. Previously called Defer by 30 days.
    • Final This option is best for devices used by VIPs and in large settings after large-scale validation has been completed. Updates start deployment only after 90 days have elapsed from the release of the new firmware version. Previously called Defer by 90 days.
  5. Select Update.

To see which phase devices are in, see the Firmware auto-update column in the Teams admin center. To see which devices are part of a specific phase, use the Filter option with the Auto-update phase parameter.

To revert a device firmware update, you need to reset your device to its factory settings. Reset your device using the instructions from its manufacturer.

Track automatic updates

If you want to check which firmware versions are currently rolling out for your devices, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Refer to the widget titled Software auto-updates to determine the number of active update paths.
  4. On this widget, select View details. A dialogue box opens showing the list of active update paths with the following details -
    • Device model and manufacturer
    • Current version and new version
    • Number of eligible devices
    • Active phase
      • Devices assigned to this update phase are being currently updated. Any device from a previous phase that is not updated yet will also be included.

Note

The new version may not always be the latest available version. Devices on older versions are updated in a step-wise approach, until they reach the latest version.

Pause automatic updates

You can temporarily pause automatic updates for your tenant. When paused, Android based devices will not be automatically updated for the next 15 days. To pause the updates, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Under the Actions menu, select Pause auto-updates.
  4. Updates will automatically resume after 15 days. If you want to resume the updates before that, select Resume auto-updates from under the Actions menu.

Manually update remote devices

If you want to manually update devices using the Teams admin center, you can decide whether to update the devices immediately or schedule an update for a future date and time.

To manually update remote devices, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate Teams Devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Select one or more devices and then select Update.
  4. Under Manual updates, select Schedule if you want to schedule the update for a future date and time. The updates are applied at the date and time in the timezone selected in Timezone.

What you'll see depends on whether you have one, or multiple, devices selected. The left image below shows multiple devices selected while the image on the right shows a single device selected.

Single and multiple device views in device update status pane.

When you select multiple devices, you can choose which update types to apply to each selected device. Select the update types you want to apply and select Update.

When you select a single device, updates that are available for the device are shown. If multiple update types are available for the device, select each update type to apply. You can view the Current version applied on the device and the New version that will be applied. Select the update(s) you want to apply and select Update.

After you select Update, updates are applied to your devices at the date and time you selected if you scheduled an update. If you didn't select a future date and time, updates are applied to your devices within a few minutes.

Note

To manage devices, you need to be a Global admin, Teams Service admin, or Teams Device admin. For more information about admin roles, see Use Microsoft Teams administrator roles to manage Teams.

This video shows how to update Teams devices.