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FAQ: Surface Hub running Microsoft Teams Rooms on Windows

Scope

This article applies to new Surface Hub 3 devices, Surface Hub 2S devices upgraded with the Surface Hub 3 Compute Cartridge and Surface Hub 2S devices software-migrated to the Teams Rooms on Windows platform.

When did Surface Hub 3 start shipping with the Microsoft Teams Rooms on Windows experience?

  • Surface Hub 3 started shipping December 5, 2023.

How can I place an order for the Surface Hub 3 Compute Cartridge?

To order the Surface Hub 3 Compute Cartridge (formerly Surface Hub 3 Pack), see the following resources:

How can I upgrade my Surface Hub 2S to the new experience?

What is the default admin password on Surface Hub running Microsoft Teams Rooms on Windows?

How long will Surface Hub 2S be supported on the current OS?

What type of updates to Windows 10 Team OS will continue until mainstream support ends?

  • At a minimum, consistent with previously announced support for Windows 10, Surface Hubs will continue to receive security updates. We'll no longer add new features to the Windows 10 Team OS.

What happens after mainstream support ends on October 14, 2025?

  • Surface Hub devices running Windows 10 Team will no longer receive security updates from Microsoft after October 14, 2025.

How does the performance of Surface Hub 3 compare with Surface Hub 2S?

  • Customers will benefit from a 60% CPU performance increase and a 160% GPU performance increase over Surface Hub 2S.

Will I be able to rotate Surface Hub on the new experience?

  • Smart Rotation is only possible on 50-inch Surface Hub 3 hardware (new Surface Hub 3 devices, or Surface Hub 2S devices upgraded with a Surface Hub 3 Compute Cartridge).

Will I be able to rotate Surface Hub 3 85"?

  • No. Due to form factor constraints and expected use cases, rotation to Portrait is only supported on 50" devices.

What other features are only available on Surface Hub 3 hardware?

  • Intelligent Audio: The Surface Hub 3 50” features two microphone arrays and speaker pairings. Smart AV optimizes audio based on device orientation, delivering the best stereo experience whether in Portrait or Landscape.
  • Faster Performance: As stated earlier, with a 60% CPU performance increase and a 160% GPU graphics performance increase gen-on-gen, Surface Hub 3 customers benefit from a more powerful system that is also primed to capitalize on future software innovation.

What are the VESA mount specifications?

Learn more