Intuitive email file attachment experience for agents
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 1, 2020 |
Business value
Email is a critical communication channel that support agents use to communicate with customers. A great file attachment experience ensures agents can quickly and easily add or remove files and provide the best customer service experience possible.
Feature details
Agents often receive and view files or need to send files using email. An intuitive and easy-to-use file experience improves agent productivity and quality of service to customers. In this release, we are bringing the following file attachment capabilities to the agent experience:
- Inline file attachment experience with the ability to manage multiple files.
- Quick preview for files.
- Ability to select and manage multiple attached files.
See also
Use email (docs)