Escalate a question on Microsoft Q&A

As a Microsoft Q&A moderator, you have the ability to escalate a question thread. Escalating a thread draws the attention of the wider moderator community to offer support, provide answers, and help guide a question towards a quicker resolution.

Prerequisites

• You must be signed into your Microsoft Learn profile.
• You need to be a moderator in Q&A.

Escalate a question

If you're a moderator, follow these steps to escalate a question thread:

1. From the Questions page, select any question you would like to escalate.
2. From the question overflow menu (the ellipsis), select "Escalate thread".
3. In the dialog box, provide a comment on why the thread is being escalated. This information will be available in the thread history.
4. Select "OK" to complete the escalation. The question has been added to the Escalated tab of the Moderation queue.

Remove an escalation

If you're a moderator, and a question no longer needs to be escalated, follow these steps to remove the escalation:

1. From the escalated question, select the overflow menu (the ellipsis) and select "Remove escalation".
2. In the dialog box, provide a comment on why the thread escalation is being removed. This information will be available in the thread history.
3. Select "OK" to remove the escalation.

Note

An escalation can also be removed by selecting "Remove escalation" on the question from the Escalated tab of the Moderation queue.