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Check your knowledge

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Answer the following questions to see what you learned.

1.

What is the main benefit of Copilot for Service?

It provides flexibility for organizations to begin realizing the benefits of generative AI by extending their existing investments in CRM and contact center solutions, including Salesforce, ServiceNow, and more.

It provides irrelevant guidance to agents.

It increases agent workload and reduces efficiency.

2.

What are the prerequisites for creating a copilot in Copilot for Service?

You need an Azure Administrator role on the environment where you create your copilot.

You need a System Customizer or System Administrator role on the environment where you create your copilot, and you need to buy a Copilot for Service license.

You can create your copilot in any region and language.

3.

What does Copilot for Service community forums provide?

A way to submit an idea or suggestion for Copilot for Service

Access to Microsoft Support

Answers and tips directly from other Copilot for Service users

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