It is impossible to set up a hotmail account in outlook

Disclaimer: I notice that you have posted in our Chinese-language forum using English. To provide you with seamless and efficient assistance, I will continue our communication in English. If you would like me to switch and provide the technical guidance in Chinese, please reply and confirm your preference.

Hello Leo Hu,

Thank you for posting your question in the Microsoft Q&A forum. I understand you are facing a frustrating issue when trying to add your account to your Outlook app.

Since your account works successfully on other computers, the issue is not with your account itself, but with an incident in the "Smart Setup" wizard in Outlook when trying to identify your Hotmail address.

To bypass this wizard, the best workaround is to add your account via the Windows Control Panel. Here are the steps to set up:

• Close Outlook completely.
• Press the Windows Key on your keyboard, type "Control Panel", and open it.
• In the top-right corner of the Control Panel, change "View by" to "Small icons" (if it's not already).
• Find and click on "Mail (Microsoft Outlook)".
• Click the "Email Accounts..." button.
• Click "New...". A new window will open, which should be the old, stable setup wizard. You can either Simply enter your Name, Email (***@hotmail.com), and Password in the main simplified screen of the old wizard if it appears.
• or Select "Manual setup or additional server types" and click Next. (This guarantees you bypass the smart setup entirely).

Using the Control Panel method ensures the system uses the older setup logic, which should correctly recognize your Hotmail account as a personal account and allow you to log in successfully. Please don't hesitate to reach out if you have any questions along the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hi Chole, thanks for your answer, I tried this method before, but always ask me to enter the password repeatedly. I switched to anoter version of office and it is working now.

你这个Outlook客户端，是Microsoft 365应用版中的Outlook 365吗？