新版Outlook for Windows无法登录工作账号

Question

如下图，登录工作账号时提示无法添加账户。

补充：之前安装win11时是可以登录的，也是新版Outlook，系统重装后就登录不了，不存在Outlook账号无权限问题。

请帮忙排查~

Answer 1

Dear Jie Yao 姚杰, 

Thank you for posting your question in the Microsoft Q&A forum. 

Based on the information you have provided, I have several ways to troubleshoot this problem. 

1. Make sure your account has the license that allows you to access Outlook desktop applications on Windows. You can find more details at: Licensing in new Outlook for Windows | Microsoft Learn . The first account you need to sign-in after opening New Outlook should be your work or school account.
2. Clear cache in new Outlook 
   • Close the new Outlook app. 
   • Open the Run ( Press Windows +R ) 
   • Paste the following command in the Run box and click OK.  olk.exe --devtools (this will clear the Outlook cache) 
   • You can continue sign in. 
3. I hope the solutions above work for you, if not, then it will be the worst scenario. You will need to create a new Windows profile.  
   • Go to Settings > Accounts. 
   • Click on the Family & other users option. 
   • Click on Add account button. 
   • There are two options:   Microsoft account: Log in your Microsoft account.  Offline account: Create a new local account (Fill in username, password, and password hint) 
   • You can set up role for the new profile (Administrator or Standard User) 
   • Then you can try signing into Outlook again. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.