电脑蓝屏与事件管理器bad_module_info报错问题

Question

近期电脑出现了多次蓝屏，并且任务管理器中出现了多个bad_module_info出错的事件，不知道这两个是否有联系，蓝屏的dmp文件和事件查看器的文件可以在此处下载，希望可以帮忙分析一下，非常感谢。

链接: https://pan.baidu.com/s/1luD2yl7_6Rth_sjJ75gX9g 提取码: dk7x

Answer 1

Hello, I’m Henry, and I’d like to share my insights on this issue. I’m working to translate and understand your concern.

Your suspicion is correct: The Blue Screen of Death (BSOD) and the bad_module_info errors are almost certainly related. They are two symptoms of the same underlying problem.

1. bad_module_info Error: This error, typically seen in the Event Viewer when an application crashes, is very common with games and other graphics-intensive applications. It's the application-level crash.

Blue Screen of Death (BSOD): The DMP file analysis points to a system-level crash. Based on the files you provided and the context, the BSOD is very likely caused by a driver failure, specifically related to the graphics card. The driver becomes so unstable that it crashes not just the game, but the entire Windows operating system.

Step 1: Perform a Clean Reinstallation of Your Graphics Driver

We need to completely remove all traces of the old, potentially corrupt driver first using a tool called DDU (Display Driver Uninstaller).

• Download the Tools:
  • Go to the official NVIDIA or AMD website and download the latest stable driver for your specific graphics card model. Do not use beta drivers. Save the file to your desktop.
  • Download the latest version of Display Driver Uninstaller (DDU) from its official website (guru3d.com is a reliable source).
• Prepare for the Uninstall:
  • Extract the DDU zip file to a folder on your desktop.
• Disconnect your computer from the internet (unplug the Ethernet cable or turn off Wi-Fi). This is critical to prevent Windows from automatically installing a generic driver after you reboot.
• Run DDU in Safe Mode:
  • Restart your computer in Safe Mode. (The easiest way: Hold down the Shift key while you click "Restart" from the Windows power menu. This will bring up the Advanced Startup screen. From there, navigate to Troubleshoot > Advanced options > Startup Settings > Restart. After it reboots, press the key for "Enable Safe Mode").
  • Once in Safe Mode, open the DDU folder and run Display Driver Uninstaller.exe.
  • In the DDU options, select your GPU type (NVIDIA or AMD).
  • Click the top button: "Clean and restart".
  • Let DDU do its job. It will completely wipe all driver files and registry entries, then automatically restart your computer.
• Install the New Driver:
  • Once your computer has rebooted into normal Windows, it will have a very low resolution. This is normal.
  • Run the new graphics driver installer that you downloaded in step 1.
  • Choose the "Custom Installation" option if available, and select "Perform a clean installation" if the installer offers it.
  • After the installation is complete, restart your computer one more time.
• Reconnect to the Internet and test your computer by playing the game that was crashing.

Step 2: Check for System File Corruption

• If the driver reinstall doesn't fix it, let's ensure your Windows system files are intact.
• Click the Start button, type cmd.
• Right-click on "Command Prompt" and select "Run as administrator".
• In the black window, type the following command and press Enter: sfc /scannow
• Wait for the scan to complete. It will find and repair any corrupt system files.
• After it finishes, type this next command and press Enter: dism /online /cleanup-image /restorehealth
• Restart your computer after both commands are complete.

I hope this helps guide you in the right direction.