我在win上运行steam版ForzaHorizon4出现app crash报错，怎么解决？

Question

以上是具体报错信息？这是什么情况？上个月还能正常运行

Answer 1

Dear Team,

Based on the error log you provided, here is a straightforward guide to fix the crashing issue with the Steam version of Forza Horizon 4 on Windows.

The error message indicates a crash with Exception Code 0xc0000005, which is a memory access violation. This is a very common type of crash for PC games and can be caused by a number of issues. Since it was working fine last month, a recent update (to the game, Windows, or your graphics drivers) is a likely culprit.

Here are the steps to troubleshoot and fix the problem, starting with the most common solutions:

1. Update Your Graphics Drivers

Outdated or corrupted graphics drivers are a primary cause of the 0xc0000005 error.

• NVIDIA GeForce: Download the latest drivers from the NVIDIA website or use the GeForce Experience application.
• AMD Radeon: Download the latest drivers from the AMD website or use the AMD Software: Adrenalin Edition.

Choose the "Clean Installation" option if available to remove old driver files completely.

2. Verify Integrity of Game Files

This will check for and repair any corrupt or missing game files on Steam.

1. Open your Steam Library.
2. Right-click on Forza Horizon 4.
3. Go to Properties > Installed Files.
4. Click on "Verify integrity of game files..." and let the process complete.
5. Run the Game as an Administrator

This can resolve permission-related issues.

1. Go to the game's installation folder shown in your error log: D:\Program Files (x86)\Steam\steamapps\common\ForzaHorizon4\
2. Right-click on ForzaHorizon4.exe.
3. Go to Properties > Compatibility tab.
4. Check the box for "Run this program as an administrator".
5. Click Apply, then OK.
6. Disable Conflicting Software

Software with overlays or system-level hooks can conflict with the game. Try disabling the following before launching the game:

• MSI Afterburner / RivaTuner Statistics Server
• Discord Overlay
• NVIDIA ShadowPlay/Ansel
• Antivirus/Firewall (temporarily disable to test, or add an exception for the game's folder)
• Wallpaper Engine or other desktop customization tools.

5. Check for Windows Updates

Ensure your Windows operating system is fully up to date, as missing updates can cause compatibility issues.

• Go to Settings > Update & Security (Windows 10) or Windows Update (Windows 11) and click "Check for updates". Install any pending updates and restart your PC.

6. Reset the Game's Data (Windows Settings)

This won't delete your save game (it's backed up to the cloud), but it can fix issues with the local application data.

1. Go to Windows Settings > Apps > Apps & features.
2. Find Forza Horizon 4 in the list.
3. Click on it and select Advanced options.
4. Scroll down and click the Reset button. (You can try the Repair button first, but Reset is more effective).Based on the error log you provided, here is a straightforward guide to fix the crashing issue with the Steam version of Forza Horizon 4 on Windows. The error message indicates a crash with Exception Code 0xc0000005, which is a memory access violation. This is a very common type of crash for PC games and can be caused by a number of issues. Since it was working fine last month, a recent update (to the game, Windows, or your graphics drivers) is a likely culprit. Here are the steps to troubleshoot and fix the problem, starting with the most common solutions:
   1. Update Your Graphics Drivers
   Outdated or corrupted graphics drivers are a primary cause of the 0xc0000005 error.
   • NVIDIA GeForce: Download the latest drivers from the NVIDIA website or use the GeForce Experience application.
   • AMD Radeon: Download the latest drivers from the AMD website or use the AMD Software: Adrenalin Edition.
   Choose the "Clean Installation" option if available to remove old driver files completely.
   2. Verify Integrity of Game Files
   This will check for and repair any corrupt or missing game files on Steam.
   1. Open your Steam Library.
   2. Right-click on Forza Horizon 4.
   3. Go to Properties > Installed Files.
   4. Click on "Verify integrity of game files..." and let the process complete.
   5. Run the Game as an Administrator
   This can resolve permission-related issues.
   1. Go to the game's installation folder shown in your error log: D:\Program Files (x86)\Steam\steamapps\common\ForzaHorizon4\
   2. Right-click on ForzaHorizon4.exe.
   3. Go to Properties > Compatibility tab.
   4. Check the box for "Run this program as an administrator".
   5. Click Apply, then OK.
   6. Disable Conflicting Software
   Software with overlays or system-level hooks can conflict with the game. Try disabling the following before launching the game:
   • MSI Afterburner / RivaTuner Statistics Server
   • Discord Overlay
   • NVIDIA ShadowPlay/Ansel
   • Antivirus/Firewall (temporarily disable to test, or add an exception for the game's folder)
   • Wallpaper Engine or other desktop customization tools.
   5. Check for Windows Updates
   Ensure your Windows operating system is fully up to date, as missing updates can cause compatibility issues.
   • Go to Settings > Update & Security (Windows 10) or Windows Update (Windows 11) and click "Check for updates". Install any pending updates and restart your PC.
   6. Reset the Game's Data (Windows Settings)
   This won't delete your save game (it's backed up to the cloud), but it can fix issues with the local application data.
   1. Go to Windows Settings > Apps > Apps & features.
   2. Find Forza Horizon 4 in the list.
   3. Click on it and select Advanced options.
   4. Scroll down and click the Reset button. (You can try the Repair button first, but Reset is more effective).