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microsoft 365 administrator

Monesh Madavi 0 Reputation points
2026-04-12T14:13:29.4733333+00:00

Hello Team,

i just got mail that i have successfully completed MicroSoft 365 Administrator Exam but not received certificate can i get a update on this please.

attach screen shot file as well for refferance

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Answer recommended by moderator

Julian Sharp 26,106 Reputation points
2026-04-12T14:20:03.1366667+00:00

Exams are not certifications. The MS-102 exam is only part of the requirements for the Microsoft 365 Administrator Expert certification. You must also hold one of the prerequisite active associate certifications. https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/#certification-prerequisites

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  1. AI answer

    2026-04-12T14:13:43.9833333+00:00

    To get help with a missing Microsoft 365 Administrator (MS-102 / Microsoft 365 Certified: Administrator Expert) certificate, a support request must be opened with the Microsoft Credentials Support team, as certificates and badges are not handled through the general Microsoft 365 forums.

    Use this process:

    1. Go to the Microsoft Credentials Support portal: https://aka.ms/credentialssupport.
    2. Sign in with the same Microsoft account used to register and take the exam.
    3. Click Continue and complete the required contact details, then Save.
    4. Open https://aka.ms/credentialssupport again.
    5. The page should now auto-select:
      • Product Family: Learning
      • Service: Microsoft Credentials
    6. Fill in the support form with your exam details (exam name/code, date, confirmation that you passed, and that the certificate is missing) and submit the ticket.

    The Microsoft Credentials Support team will investigate your exam record and enable access to your certificate if everything is in order.

    In parallel, verify whether the certificate is already available in your Learn profile:

    1. Go to https://learn.microsoft.com/ and sign in with the same account used for the exam.
    2. Select your profile picture/name → Profile.
    3. Open the Credentials → Certifications tab and check if the Microsoft 365 Administrator certification and downloadable certificate are listed there.

    If it is not visible, the support ticket via https://aka.ms/credentialssupport is the correct path to resolution.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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