outlook for MAC the online archive folder not visible after upgrade to 16.43

Paul Winward 11 Reputation points
2020-11-11T10:35:29.39+00:00

Our setup is office 365 with E3 licenses.

User has purely updated his outlook and now can no longer see his online archive folder in the mac client.
It is visible when he looks via the web.
Any ideas.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
457 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,887 questions

8 answers

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  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2020-11-12T02:46:19.093+00:00

    Hi @Paul Winward ,

    According to your description, the Online Archive folder can work fine on your web mail. So, we could infer that the issue is more related to your Outlook for Mac client.

    As I know, Microsoft has released the new Outlook for Mac recently. Are you using the new Outlook for Mac now? If this is your case, I'm afraid that your issue might be normal. As the official document mentions, features like Online archive and others in this screenshot have not been available in the new Outlook for Mac yet. It is suggested for you to continue to use the old Outlook experience for now. (You could click the New Outlook button again to switch back.) Please wait for the update of new Outlook for Mac to support more features before switching to the new Outlook.
    39212-image.png
    39080-image.png

    If all these mentioned above is not your case, please provide me with more information related to your issue for further research.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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    5 people found this answer helpful.
  2. OvQ 21 Reputation points
    2021-11-01T03:16:37.807+00:00

    I am now getting the below info in my new New Outlook.
    However I still don't see the Personal Archive/Online Archive folder in my sidebar – in the Old Outlook, it's there.

    It would be great to get an update on what the status on this matter is.
    Thank you.

    145170-screenshot.jpeg

    4 people found this answer helpful.
  3. Scott B 16 Reputation points
    2021-07-20T19:50:07.33+00:00

    Update? Target date for inclusion?

    3 people found this answer helpful.
    0 comments
  4. Ermanno Bonifazi 16 Reputation points
    2021-07-28T15:14:25.513+00:00

    After more than one year this crucial feature is still missing. Can we please get it realized?

    3 people found this answer helpful.
    0 comments
  5. Pankaj Ra 11 Reputation points
    2021-04-04T17:41:12.27+00:00

    Any news from Microsoft, when this feature will be available or rolled out?

    2 people found this answer helpful.