Cannot add additional Outlook profile

Paulina Bojarska 11 Reputation points
2020-07-15T11:37:23.907+00:00

Hi there, I'm a Office 365 admin. I would like to archive user's/leaver's inbox, I have done this in the past by addidng leaver's profile to my Outlook, logging in as this user and exporting pst file. I have recently check and now this option is no longer available. It looks like I'm not able to add additional user to my Outlook (installed on machine) While attempting to add the leaver'profile I keep receiving the error : "Something went wrong"12565-error.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David 701 Reputation points
    2020-07-15T11:41:39.867+00:00

    Are you giving yourself full mailbox access? If so, auto-mapping should take care of that and in 30-60 minutes, you should see the other mailbox in your Outlook profile view automatically and you can export to a pst from there.

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  2. Paulina Bojarska 11 Reputation points
    2020-07-15T11:46:41.163+00:00

    What do you mean by full mailbox access ?

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  3. Andy David 701 Reputation points
    2020-07-15T11:58:17.273+00:00

    You can use Powershell or EAC:
    https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-permissions-for-recipients

    Add-MailboxPermission -Identity <Leaver> -User <YourAccount> -AccessRights FullAccess

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  4. Paulina Bojarska 11 Reputation points
    2020-07-15T11:58:24.617+00:00

    Delegate access to the leaver's account ?

  5. Diane Poremsky MVP 251 Reputation points MVP
    2020-07-15T13:17:43.273+00:00

    Are you using their username and password to add the account to Outlook as an exchange account?