5,298 questions
0 answers
Netflix video playing keeps freezinng and audio keeps palying
I’m still facing a persistent playback issue on Netflix that has not been resolved. The main problem is that while watching any content on Netflix, the video suddenly freezes/stops, but the audio continues playing or looping normally in the background.…
Windows for home | Windows 11 | Display and graphics
asked 2026-09-05T04:45:55.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 48%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Shubham Kumar Yadav
0
Reputation points
asked 2026-09-05T04:45:55.36+00:00
Shubham Kumar Yadav
0
Reputation points
1 answer
i just created an account and it is restricting me on my browser
i am using windows 10 pro. i just created my account and it is blocking me from some websites that i want to use. i didn't even make a family account and don't know what to do. it won't let me change my settings in family because i don't see dots and if…
Windows for home | Windows 10 | Family and online safety
1,629 questions
asked 2026-09-04T02:31:12.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 19%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Stephen Brenner
0
Reputation points
commented 2026-09-05T04:45:50.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
11,455
Reputation points Microsoft External Staff
Moderator
0 answers
Payment profile "Bank Code/Branch Code/City Code" field cannot be validated for any Turkish bank account
I'm trying to complete my payment profile in Partner Center (Seller ID: 93102660, product: Beat Titan, Product ID: 9N5G7CVL70TS) so I can receive payouts for a paid Windows Store app. My tax profile (W-8BEN) is already Complete, but the payment…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,520 questions
asked 2026-09-05T04:45:10.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 62%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Hazer Erdoğan
0
Reputation points
asked 2026-09-05T04:45:10.53+00:00
Hazer Erdoğan
0
Reputation points
1 answer
How do I stop the screen from dimming while gaming?
I'm using a Lenovo laptop. I use my laptop for many things, but when I play games, I have an issue with the screen. It dims after 15 minutes of "inactivity", even though I'm using a bluetooth controller. I've checked the battery saver and…
Windows for home | Windows 11 | Gaming
5,304 questions
asked 2026-09-03T21:10:58.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 51%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
Walter Wakeman
0
Reputation points
commented 2026-09-05T04:42:45.0766667+00:00
Emma1-N
11,455
Reputation points Microsoft External Staff
Moderator
1 answer
Email account
My email has stopped working ever since the last update a few days ago. I can’t receive or send any emails. I’ve tried removing the email and reinstalling it but I’m locked out. Most of my emails disappeared and I can no longer access it. I’ve tried…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
3,034 questions
asked 2026-09-03T14:38:20.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 84%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
PICKLES, Jean
0
Reputation points
commented 2026-09-05T04:40:51.0333333+00:00
Emma1-N
11,455
Reputation points Microsoft External Staff
Moderator
0 answers
Hello, my computer recently had its motherboard replaced because the original motherboard failed. Before the motherboard replacement, Windows 11 Home was activated normally on this computer.
Hello, my computer recently had its motherboard replaced because the original motherboard failed. Before the motherboard replacement, Windows 11 Home was activated normally on this computer. After replacing the motherboard, while keeping the original…
Windows for home | Other | Licensing and activation
175 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 17%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
exFAT user is inaccessible, how can I access files and directories
For years, I have been copying important files from Win10 off to a USB drive formatted in exFAT. Once in a while, I checked that I could open some of the copied files and it all seemed to work fine. The computer I used perished. I bought a new one and…
Windows for home | Windows 11 | Security and privacy
8,642 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 9%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
1 answer
After update of windows 11 can’t enter my account
After a recent Windows update, I can no longer access my computer and I am being asked for a BitLocker recovery key. I do not remember which Microsoft account was used when Windows was set up approximately four years ago. I remember a few possible email…
Windows for home | Windows 11 | Accounts, profiles, and login
9,966 questions
asked 2026-09-03T20:49:15.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 1%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Ilhama Aliyeva
0
Reputation points
commented 2026-09-05T04:38:12.0266667+00:00
Emma1-N
11,455
Reputation points Microsoft External Staff
Moderator
2 answers
I need to purchase a windows 10 license
I had to recover the hard drive in my desktop and now I need to activate windows by I lost my product key, so I like to purchase one
Windows for home | Windows 10 | Licensing and activation
6,795 questions
asked 2026-09-04T23:36:01.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
MIGUEL OZUNA
0
Reputation points
answered 2026-09-05T04:37:31.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,545
Reputation points Microsoft External Staff
Moderator
2 answers
Camera flashing purple
My camera keep flashing purple whilst on zoom or team. Tips on how to fix?
Windows for home | Windows 11 | Devices and drivers
24,257 questions
asked 2026-09-01T19:28:10.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Siobhan Allen
0
Reputation points
commented 2026-09-05T04:36:56.44+00:00
Emma1-N
11,455
Reputation points Microsoft External Staff
Moderator
1 answer
Is there a way to validly access other quests from different regions?
There are some quests that I would like to do in rewards, but I cannot access them because it is only available in some regions. Is there a way so I can access these quests?
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,254 questions
asked 2026-09-05T04:35:38.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 57.99999999999999%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Daniel Flojo
0
Reputation points
answered 2026-09-05T04:35:50.8966667+00:00
AI answer
1 answer
How to fix “Your device is offline. Please sign in with the last password used on this device.”
My PC was working just fine a few days ago, until I turned it on one day and I just couldn’t sign in. I normally used the picture password sign in option, but when I had tried that, it had said “Your picture password enrollment contains an old password.…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-05T04:33:17.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 44%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
adam tran
0
Reputation points
answered 2026-09-05T04:33:34.0033333+00:00
AI answer
4 answers
i cany login onedrive
i kept getting 2 errors something you need internet but i have internet and opps cant login for onedrive from my desktop i have been waiting for support for 4 days to help
Windows for home | Windows 11 | Files, folders, and storage
11,668 questions
asked 2026-09-05T02:28:59.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 40%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bill Nicholson
0
Reputation points
commented 2026-09-05T04:32:37.39+00:00
Bill Nicholson
0
Reputation points
1 answer
Close Microsoft account for wife without screwing up her iPhone
I created a Microsoft account for my wife years ago. She never uses it, and has no desire (at this time) to use anything by Microsoft. She owns an iPhone. Why then, when I tried closing her Microsoft account (from my Windows 11 laptop), her iPhone…
Windows for home | Windows 11 | Accounts, profiles, and login
9,966 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 72%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
2 answers
Zeppelin Wireless bluetooth connection
It only works sporadically so I don't know what to do or how to fix it.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,024 questions
asked 2026-09-05T00:46:51.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 84%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
JC Scott
0
Reputation points
answered 2026-09-05T04:23:54.9066667+00:00
GsN5034 - IA
75,945
Reputation points
Independent Advisor
4 answers
One of the answers was accepted by the question author.
In wpf with vb, there is no closing of a popup opened from another popup with the Staysopen property set to true.
Hello, In WPF with VB, I have a main window representing a toolbar. A button in the main window opens a popup with the StaysOpen property set to True. From a button in the popup, I open a second popup with StaysOpen set to False. After the first time the…
Developer technologies | VB
Developer technologies | VB
An object-oriented programming language developed by Microsoft that can be used in .NET.
2,940 questions
asked 2026-08-08T17:23:32.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
jacky Perpète
216
Reputation points
answered 2026-09-05T04:22:35.0333333+00:00
jacky Perpète
216
Reputation points
0 answers
I bought fortnite crew on the wrong account in microscoft shop and I want a refund pls
I accidentally purchased Fortnite Crew on the wrong Microsoft account. I intended to purchase it for a different account and would like to request a refund for the purchase.
Windows for home | Windows 10 | Gaming
10,434 questions
asked 2026-09-05T04:21:17.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 36%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ayden Booth
0
Reputation points
asked 2026-09-05T04:21:17.8833333+00:00
Ayden Booth
0
Reputation points
1 answer
Reset password emails not received
I am not receiving password reset emails from multiple senders. Senders' domains and addresses have been added to Safe sender list and whitelisted. Reset emails are not quarantined in Message Trace. Sender does not offer other options (text,…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,007 questions
asked 2026-09-03T15:33:00.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 52%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rob Downing
0
Reputation points
edited a comment 2026-09-05T04:18:34.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 97%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kristen Tran
1,510
Reputation points
Independent Advisor
2 answers
Artifact Code Signing: Identification failed for renewal
Hi, We've been using Artifact Code Signing for almost two years without any issues. When we started, we went through the identity verification step for our company. This was pretty easy and was approved without a hitch. Since out identity verification…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,229 questions
asked 2026-09-04T21:48:55.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 21%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kevin Meboe
0
Reputation points
commented 2026-09-05T04:14:35.5533333+00:00
Kevin Meboe
0
Reputation points
1 answer
Copilot on iphone
I switched to a new iphone and downloaded the Copilot app again. Now there is a daily chat limit. There was never a restriction and used it daily since it came out. Now it wants a subsription. Just an explaination would be nice about why I was able to…
Microsoft Copilot | Other
2,081 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 66%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)