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Hello!
When try to open outlook to set up, it gives error message: an unexpected error has occured.
Tryed every solution, but no luck.
Repair, reinstall, safe mode, new profile, nothing helps. Each time after i create new profile it crashes same as before.
Windows 11 pro, latest update, office 365 for business.
About this one, I would suggest you take steps below to narrow down it:
Hello,
I even did full reset of pc, registered pc to work account and still the same, when trying to set up outlook, it gives same error:
On other PC works fine
reset of pc, registered pc to work account and still the same
Do you means reinstall Windows. If so, I would suggest you have a try before registered to work account. Check whether your computer limited by organization policy.
If there exist antivirus software on your computer, I would suggest you try to uninstall it temporarily. Check whether Outlook data limited by your antivirus software.
Yes, I tested without work account, it works now. But this problem appears only for this one account, others works fine. Nothing specific hasnt been set up for this account, event policy. I tryed other occount to set up on this pc, no problems, outlook works fine.
Yes there was antivirus, but after uninstall it, nothing changed, still got that error.
I even tryed another pc, same, as i register pc to work account, outlook gives error, revoved licence, readded, still error.
About this one, I would suggest you contact your tenant admin to check on it. If you are tenant admin, you could open a service request to let Office 365 teams to check you check on your mailbox.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 15%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Hi Janis,
Did you find a solution for this, I´m having the same issue.
Best regards
Michael
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 37%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
For me the cause of this issue was the contact list I was sending to. Try emailing it to yourself and see if that works like it did for me.
Hello!
Had this kind of error in macbook pro.
Everything was working and after mac update it give this kind of error when try to open word, excell, powerpoint! Outlook, Teams, Onedrive working fine.
Tried keychain delete, office license romaval, office reinstall, but nothing helps.
Any suggestions?
Here is solution for you my friend:
https://learn.microsoft.com/en-us/outlook/troubleshoot/profiles-and-accounts/outlook-displays-error-message-on-first-start
R,
M
Thanks,
Will try this, but as I said, I didn't have Unicode characters in user name and surname.
Regards,
Janis
Hi Janis,
did you manage to solve the issue?
R,
M
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Had same issue, tried absolutely everything (except reinstalling windows) but this trick with checking that UTC-something box solved the problem. Outlook up and running! Thank you.
Hi!
Had no chance, but will try.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 13%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
God bless Matija, this was soooo anoying and now this works! Thanks so much.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 3%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Great thanks (and OMG)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 28.999999999999996%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Works like a charm. thanks
I had standard US characters, no special. I logged in as local user then all worked, but when pc is added to Azure, it gives this error.
Hi All,
FIXED!!! in my case it was a classical error - in our Azure AD we had created a user with polich characters like Michał, after renaming the user to Michal and readded the Laptop via Intune Outlook did not crash any more.
So bleep always be very careful with using special characters...
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Hi Michael,
i had the exact same thought(!) We will try changing this as well (fingers crossed)
Did you change the devicename, or did you change the username/displayname?
Leave the Polish characters out of the Displayname and also first name and last name, is the fix! Thanks @Michael Frantzen
Have a great week!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 71%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
wow this worked for me as well. thanks