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Admin locked out

I can't get into my 365 account because my authenticator app is not working. How do I contact support without being able to get into the admin console?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T21:20:09.6+00:00
Tyler McAnelly 0 Reputation points
edited the question 2026-09-04T21:25:38.3933333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

how to fix this Microsoft?

how can I fix this? I need to use it for my study in University to do my work please.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-04T15:43:10.88+00:00
Khaleesah 0 Reputation points
edited an answer 2026-09-04T21:24:07.6833333+00:00
Jay1 Tran 435 Reputation points Independent Advisor
1 answer

Cancel my subscription

Invoice Summary <mod: PII removed> Invoice Number <mod: PII removed> Invoice Date In UTC 08/25/2026 Microsoft Corporation One Microsoft Way Redmond WA 98052 United States FEIN: <mod: PII removed> Due on 08/25/2026 Billing Summary…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T21:08:43.55+00:00
Ellen Cocolin 0 Reputation points
edited an answer 2026-09-04T21:23:47.8033333+00:00
Kai-L 18,470 Reputation points Microsoft External Staff Moderator
0 answers

Lors de la validation du contact, une page d'erreur apparait après avoir envoyé le code alors que tout est correct

Lors de la validation du contact, une page d'erreur apparait après avoir envoyé le code alors que tout est correct

Microsoft Security | Microsoft Authenticator
asked 2026-09-04T21:22:33.62+00:00
eric giegelmann 0 Reputation points
1 answer One of the answers was accepted by the question author.

Windows desktop filename

How to find the filename of a photo appearing in the Windows desktop slideshow?

Windows for home | Windows 10 | Desktop, Start, and personalization | Desktop
asked 2026-09-04T19:08:30.58+00:00
eric kline 0 Reputation points
commented 2026-09-04T21:21:34.95+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
2 answers

people search returns 'email properties' for one contact

Using classic outlook '24, on win11. That one contact is my own contact form. Searches for other names work fine. Enter name in people search field, click on name and get the contact form. But for me it just returns the small legacy 'email properties'…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-04T16:51:42.57+00:00
Jeffrey R 5 Reputation points
commented 2026-09-04T21:20:35.1333333+00:00
Jeffrey R 5 Reputation points
1 answer

how to end a "restarting" on a HP laptop 17 - cn2063cl

I have had trouble with outlook and decided to restart the laptop as a way to clear the problem (sometimes worked in the past). Unfortunately, the Restart has been going on for more than 3 hours. I've tried to open task master but couldn't. ON/OFF…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-04T20:49:18.01+00:00
Doug Slattery 0 Reputation points
commented 2026-09-04T21:18:33.8633333+00:00
Neil D 34,190 Reputation points Volunteer Moderator
2 answers

How to get three different monitors to show three different screens?

I have two separate monitors connected to my laptop through a docking station. Every time I try to open a new page, it replaces the one page I already had moved to one of the monitors. When I open a third page from my laptop, it only shows on the one…

Windows for home | Windows 11 | Display and graphics
asked 2026-09-04T20:30:44.7966667+00:00
FG 0 Reputation points
answered 2026-09-04T21:15:05.0366667+00:00
Rodrigo Queiroz 78,605 Reputation points Independent Advisor
3 answers

Microsoft Graph API – Retrieving Users' Working Hours via Service Principal

Hello Microsoft Team, we use Service Principle to create events in Outlook. Now we want to extend our SP, so that we can request a working hours for users in our tenant. The endpoint we want to use: GET /users/{id |…

Microsoft 365 and Office | Development | Office JavaScript API
asked 2026-09-04T13:33:46.4766667+00:00
Karmazina, Nataliia 0 Reputation points
edited an answer 2026-09-04T21:14:38.2066667+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
2 answers

Course to first interact with Microsoft

What is the best course to take if I want to begin learning Microsoft?

Community Center | Not monitored
asked 2026-09-04T20:21:48.77+00:00
Tara Deiss 0 Reputation points
answered 2026-09-04T21:12:23.9033333+00:00
Julian Sharp 41,921 Reputation points
2 answers

microphone

cant find a microphone for zoom app where is it and how doi activate it

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-01T02:24:14.95+00:00
victor brazil 0 Reputation points
commented 2026-09-04T21:11:24.08+00:00
Lydia Perez 0 Reputation points
2 answers

How can I find my old MCP transcripts?

A while back (20 years ago) I was active in the MCP program and passed a dozen or so exams. Microsoft used to maintain a transcript for MCP that listed all the exams. But I can't find mine. I have an account on …

Community Center | Not monitored
asked 2026-09-04T20:13:04.5966667+00:00
David Frick 0 Reputation points
answered 2026-09-04T21:11:20.0166667+00:00
Julian Sharp 41,921 Reputation points
2 answers

AI Skills Fest 2026 — Badge earned (verified, issued June 19) but exam voucher never received

Hi, I completed the AI Skills Fest 2026 curated playlist during the official window (June 8-12, 2026) and submitted the claim form as required. My Credly badge was issued on June 19, 2026 and is verified here:…

Community Center | Not monitored
asked 2026-09-04T18:09:07.58+00:00
Daniel Matheus Arbelaez 0 Reputation points
answered 2026-09-04T21:10:37.79+00:00
Julian Sharp 41,921 Reputation points
1 answer

No scheduled exam displayed in credential section in my learner profile -so no way to reschedule

I booked an in-person Azure Fundamentals exam for August 14. However, I got an email saying that the test centre is unable to deliver the scheduled exam. Instead of cancelling your appointment, we have rescheduled your appointment date out by 30 days and…

Community Center | Not monitored
asked 2026-09-04T20:25:52.77+00:00
samantha sze wing kwok 0 Reputation points
answered 2026-09-04T21:07:45.1933333+00:00
Julian Sharp 41,921 Reputation points
2 answers

How to fix C:\Program Files

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-03T19:10:50.9366667+00:00
Susan Stachel 0 Reputation points
commented 2026-09-04T21:07:22.1733333+00:00
Susan Stachel 0 Reputation points
1 answer

How to fix IP config and media disconnected errors

I am connected to my wifi but have no internet. I have tried many fixes uninstalling my wifi adapter, updating drivers, and cmd prompts, but when i do the command prompts i run into “cannot operate while media is disconnected” please help me get out of…

Windows for home | Windows 10 | Internet and connectivity
asked 2026-09-04T20:56:28.32+00:00
London Cole 0 Reputation points
edited a comment 2026-09-04T21:06:59.24+00:00
Jay Valdez 0 Reputation points
0 answers

account not recognised when trying to access 0ffice 365

My sons account which was part of our family setup is now showing as not recognized. We can log onto the PC using his account, his XBOX account shows him logged on with that account, and he is still able to access OneDrive on his phone with that same…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T21:04:05.47+00:00
Jason Galvin 0 Reputation points
edited the question 2026-09-04T21:05:55.1466667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
0 answers

NotMyFault v4.6 Incompatible with Windows Server 2016 and 2019

The new version of NotMyFault Sysinternals tool published on August 12, 2026 is incompatible with Windows 2016 and 2019. Attempting to run notmyfault64.exe results in the following error: The procedure entry point TryCreatePackageDependency could not be…

Sysinternals
Sysinternals

Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.

1,391 questions
asked 2026-09-04T21:02:59.17+00:00
Bryanna Pajotte 0 Reputation points
1 answer

Cannot activate 365 subscription after migrating to a new Mac

I migrated to a new MacBook Air this afternoon. All of my Word .docx files came along, but I can only view them. No editing, creating, saving, etc. The yellow bar across the top of my .docx files offers a button for activating an existing 365…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-04T20:29:12.1733333+00:00
Anesa Miller 0 Reputation points
answered 2026-09-04T21:02:30.3633333+00:00
EmilyS726 262.3K Reputation points Independent Advisor
2 answers

Why can't I redeem rewards for Amazon Gift card?

I cannot redeem my rewards for Amazon or Walmart, but can I redeem them for other gift cards? I have tried on different devices and search platforms. I live in the US and have not traveled out of the country, but for some reason it is saying "On…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,252 questions
asked 2026-08-14T14:32:09.6266667+00:00
Brenda Lindsay 0 Reputation points
commented 2026-09-04T21:02:18.77+00:00
Jonathan 5 Reputation points