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My Photo designer App no longer saves changes I make when I save them as a copy under a different name.

My Photo designer App no longer saves changes I make when I save them as a copy under a different name. It keeps the photo as the original was.

Windows for home | Windows 11 | Apps
asked 2026-08-09T10:33:46.52+00:00
Dr Mark Kent 0 Reputation points
commented 2026-08-30T15:57:20.3466667+00:00
Lucus-V 11,435 Reputation points Microsoft External Staff Moderator
1 answer

PC shutdown, audio freeze, BSOD, and automatic BIOS startup

Dear Microsoft Support, I am experiencing an intermittent system stability issue on my Windows PC. Problem description The problem occurred twice within approximately 24 hours. In both cases, I was using the PC for normal tasks involving gaming and…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-30T15:55:15.41+00:00
Nurgisa Kayrat 0 Reputation points
answered 2026-08-30T15:55:46.1466667+00:00

AI answer

2 answers

Problems with my legal name in MS Learn

I need to change the legal name on my Microsoft Learn / Certification profile to match my government-issued ID, so I can register for the PL-300 and DP-600 exams and validate my Student Ambassador application. The legal name field is locked in my profile…

Community Center | Not monitored
asked 2026-08-29T18:33:17.4933333+00:00
edited a comment 2026-08-30T15:55:45.58+00:00
Julian Sharp 41,236 Reputation points
1 answer

KB4052623: MdOdrMcpFilterPackage stuck on stale ExternalLocation (0x80073D0B), slow first boot and false Defender warning

I am reporting what appears to be a Microsoft Defender platform-servicing defect involving the non-removable SYSTEM package MdOdrMcpFilterPackage_1.0.0.0_neutral__cw5n1h2txyewy. Environment Windows 11 25H2, OS build 26200.9168 Microsoft Defender…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-30T11:13:28.2366667+00:00
DefenderAppXReport 0 Reputation points
commented 2026-08-30T15:54:48.89+00:00
Spigolo 136.1K Reputation points Volunteer Moderator
2 answers

Copilot M365 – Projects and Project Chats Missing / Sync Error

I’m having a serious syncing issue with the new/updated Microsoft Copilot M365 experience that Microsoft is currently rolling out. Since the transition to the new version, my Chats are not syncing correctly from the previous version of Copilot. My…

Microsoft Copilot | Windows Copilot | App
asked 2026-08-25T16:58:00.7633333+00:00
Dylassaria 0 Reputation points
commented 2026-08-30T15:54:30.06+00:00
Lucus-V 11,435 Reputation points Microsoft External Staff Moderator
4 answers

OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying

OneNote for Android – Sign-In Failure (Error Tag 9hehw / Code 0), Missing Recent Pages, and Random Page Merging Issue Summary I am experiencing three serious and potentially related issues with the Microsoft OneNote Android app across multiple Samsung…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T16:20:15.04+00:00
Andre Fortier 15 Reputation points
answered 2026-08-30T15:51:21.06+00:00
OWEI 0 Reputation points
6 answers

Windows 11 KB5121003 Installation and Boot Failure Issue

I recently purchased a new HP laptop running Windows 11 25H2. I am experiencing repeated problems installing the August 2026 security update KB5121003 (OS Build 26200.9168). Initial problem The first time Windows attempted to install KB5121003, the…

Windows for home | Windows 11 | Windows update
asked 2026-08-22T06:41:48.0533333+00:00
Rob 10 Reputation points
edited a comment 2026-08-30T15:50:01.88+00:00
Aim 0 Reputation points
3 answers

Downloading and installing of Wordpad in microsoft pc laptop

may i be guided on how to go through the download and installation of Wordpad?

Windows for home | Windows 11 | Install and upgrade
asked 2026-04-24T19:14:29.0533333+00:00
Silfanus Odhiambo 10 Reputation points
commented 2026-08-30T15:49:58.0566667+00:00
Katherine Nabors 0 Reputation points
2 answers One of the answers was accepted by the question author.

Edge opening 2 new tabs

Recently, Edge started opening 2 new tabs when I click on a link. One tab is the "new tab" page and one is the link I clicked on. I can't figure out how to stop the "new tab" page to stop opening - I want just the link I clicked on…

Microsoft Edge | Website issues | Windows 11
asked 2026-06-26T17:06:36.92+00:00
Danielle K 25 Reputation points
accepted 2026-08-30T15:49:30.1233333+00:00
Danielle K 25 Reputation points
1 answer One of the answers was accepted by the question author.

I have protected a sheet and included SORT in the allowed processes but still get a disallowed message

I have password protected a sheet and specified that SORT is allowed and got a "disallowed" message because it was a protected sheet and that I would have to unprotected to run the sort. Within the area of the sort were some protected cells so…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-25T10:57:16.9633333+00:00
Ian Bewick 20 Reputation points
commented 2026-08-30T15:48:08.7433333+00:00
Lucus-V 11,435 Reputation points Microsoft External Staff Moderator
1 answer

uninstall office 2019

Cannot uninstall office 2019 using the installed apps or the microsoft troubleshooter

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-08-30T14:35:05.7133333+00:00
Sandra Ballance 0 Reputation points
commented 2026-08-30T15:47:44.71+00:00
Demi Nguyen 1,080 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My Game Pass is Not Showing in my Microsoft account and I didn't Receive Game pass Email.

Hi Team, I bought my laptop in October 2024 with a bundle that included lifetime Microsoft Office 2021 and a 3‑month Xbox Game Pass. I successfully activated Office 2021, but I was not able to claim the Game Pass. Now, when I try to redeem it, the Game…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-22T14:01:17.7333333+00:00
noorul javid s 20 Reputation points
commented 2026-08-30T15:46:24.1566667+00:00
PAVIN THINAR 0 Reputation points
1 answer One of the answers was accepted by the question author.

Windows 11 Enterprise LTSC Activation Error 0xC004C003

I bought an OEM key for this PC that I just formatted (without changing any hardware), and I get this error code and Windows won't activate.

Windows for home | Windows 11 | Licensing and activation
asked 2026-08-30T14:58:22.3466667+00:00
Juan Pérez Guerrero 0 Reputation points
accepted 2026-08-30T15:42:58.3366667+00:00
Juan Pérez Guerrero 0 Reputation points
1 answer

My files getting blocked.i cant even open MS word and and my tdm-gcc file got uninstall

My files keep getting block I cant open MS word My tdm-gcc file got uninstalled.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-08-30T15:26:48.56+00:00
Adrita Adiba 0 Reputation points
answered 2026-08-30T15:42:23.0966667+00:00
Jayden-P 2,040 Reputation points Independent Advisor
1 answer

hacked microsoft account

my email and password was changed what can I do to help myself

Windows for home | Other | Security and privacy
asked 2026-08-30T15:09:06.8833333+00:00
gala cat 0 Reputation points
answered 2026-08-30T15:40:59.0966667+00:00
DaveM121 923.6K Reputation points Independent Advisor
2 answers

Windows problem

Why you have run of my excel , word file and power point .

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-30T15:05:48.1566667+00:00
Pritha Bhuiyan 0 Reputation points
answered 2026-08-30T15:39:56.1+00:00
DaveM121 923.6K Reputation points Independent Advisor
0 answers

Xbox Account download Issue (Xbox 360 and backwards compatibility)

Xbox 360 Profile Sign-In Issue I’m having an issue signing into my Xbox 360 profile. The problem is happening both on my physical Xbox 360 and when I play Xbox 360 backward-compatible games on my Xbox Series X. My Microsoft/Xbox account itself works…

Community Center | Not monitored
asked 2026-08-26T03:53:59.05+00:00
Josh 0 Reputation points
edited the question 2026-08-30T15:38:32.3166667+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
0 answers

Taskbar, Start button, Apps, Setting not working file system error 805306367

A ew Laptop I bought where Win11 was pre installed and start menu button and taskbar stopped working. I tried the fix found in Internet but did not work. How do I reinstall clean windows image?

Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked 2026-08-30T15:38:21.81+00:00
IMRAN KADER 0 Reputation points
1 answer One of the answers was accepted by the question author.

Printer Envy Series 4500 refusing to print or scan using Windows 10

My printer has been working OK until yesterday. It suddenly it would not print or scan. Have tried all the help suggestions but nothing works. And I have urgent print jobs to process.

Windows for home | Windows 10 | Devices and drivers
asked 2026-08-30T11:42:49.4566667+00:00
tony berry 0 Reputation points
commented 2026-08-30T15:38:15.0366667+00:00
tony berry 0 Reputation points
1 answer

You don't have access to this Your sign-in was successful but you don't have permission to access this resource.

Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Error Code: 53003 Request Id: [Moderator note: personally identifiable Information removed] Correlation Id: [Moderator note: personally identifiable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-30T13:24:57.27+00:00
Petar Saynov 1 Reputation point
answered 2026-08-30T15:37:03.4933333+00:00
Demi Nguyen 1,080 Reputation points Independent Advisor