Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,234 questions
1 answer
Windows is asking for a security key when I don't have one and Using Microsoft Windows_Not Chrome.
I Want to Change My Password so I DONT get locked OUT of my Account YET AGAIN! I keep getting asked for a passkey which I DO NOT HAVE and its not giving me an OPTION to Create One. Don't tell me its a Chrome or Firefox or other issue. This is DIRECT From…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-10-25T08:56:23.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 96%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TalismanSkulls
11
Reputation points
commented 2026-08-29T03:31:49.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kari Hunter
0
Reputation points
2 answers
Can I increase the spacing between bullet points without increasing the overall line spacing?
I know that I could use double line spacing to space out bullet points. However when bullet point text overlaps the end of the and wraps onto the next one, that is also double spaced which doesn't help. I'm aware that I can use Shift +Enter to add…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,630 questions
asked 2026-08-28T21:08:37.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 68%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David G
15
Reputation points
answered 2026-08-29T03:30:16.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 32%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
WordWizzard
1,105
Reputation points
2 answers
How to connect my phone to Phone Link without using a qr code?
I run Windows 11 Pro on a Dell Inspiron Laptop. I need to connect my Android phone to Phone Link. Unfortunately, I'm having trouble scanning a QR code on my phone. How do I connect my phone to Phone Link without a QR code?
Windows for home | Windows 11 | Connect Phone and PC
1,384 questions
asked 2026-08-28T21:56:52.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roger Blair
365
Reputation points
answered 2026-08-29T03:29:38.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,055
Reputation points Microsoft External Staff
Moderator
3 answers
DISM suddenly can't repair my Windows 11 install. Repair content cannot be found.
Having trouble installing latest update to Windows 11, and having "repair install" fail (in SAFE_OS with BOOT) I tried using "DISM /online /cleanup-image /restorehealth" to fix the install, but it fails too :-( Fails with the error…
Windows for home | Windows 11 | Windows update
15,398 questions
asked 2026-08-29T01:54:50.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lars-Erik Østerud
45
Reputation points
edited a comment 2026-08-29T03:28:35.69+00:00
Ramesh
180.4K
Reputation points
Volunteer Moderator
2 answers
how to find the gear icon
I am trying to restore the edge news feed. How to find the gear icon?
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,624 questions
asked 2026-08-29T03:10:44.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 43%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Frederick Collins
0
Reputation points
answered 2026-08-29T03:28:26.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
105K
Reputation points MVP
Volunteer Moderator
1 answer
What do you do when Artifact Identity validation id gets a 404 error from the Authenticator app?
What do you do when Artifact Identity validation id gets a 404 error from the Authenticator app? Whether I scan the QR via the authenticator app or via the verified ID section it returns a 404 error and saya unable to continue because of a technical…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,195 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 3%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
Unable to complete MFA after accidentally removing my Wipro account from Authenticator
I am facing an issue with MFA authentication for my Wipro work email account. I accidentally removed my Wipro account from the Microsoft Authenticator app. Now I am unable to complete the MFA verification and cannot access my Wipro account. My personal…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,118 questions
asked 2026-08-29T02:16:16.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 78%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mallela Sireesha
0
Reputation points
answered 2026-08-29T03:23:24.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 59%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kien
895
Reputation points
Independent Advisor
2 answers
Error code 0x800703f1 on 16 drivers needing to update
My pc I built it myself and its a first build but done with friends this issue is something that has never come up for any of them or was easily solved by a reset or even a clean windows OS wipe then reinstall. the main problem is my pc REFUSES to…
Windows for home | Windows 11 | Windows update
15,398 questions
asked 2026-08-20T08:05:56.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 60%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
noah bedroske
0
Reputation points
commented 2026-08-29T03:23:11.7033333+00:00
Ramesh
180.4K
Reputation points
Volunteer Moderator
1 answer
Windows 11 25H2 logging in by itself when it's not meant to?
Hi everyone, I am having a weird issue. I have Windows Hello set up (fingerprint sensor). When I first fire up my laptop for the day, Windows 11 automatically logs in by itself. If I reboot, it asks for my fingerprint. It's meant to always require my…
Windows for home | Windows 11 | Accounts, profiles, and login
9,912 questions
asked 2026-08-29T01:48:22.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 7.000000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brett Williams
15
Reputation points
answered 2026-08-29T03:22:53.1033333+00:00
EmilyS_726
25,610
Reputation points
Volunteer Moderator
3 answers
How to fix 0x8007001f on windows 11 25H2 update
its been a problem for a while now idk what to do tried solutions online none of them worked it goes to 73 percent shuts down then undoes all the changes . Whenever i play any riot releated games vanguard starts tweeking and i assume windows not updating…
Windows for home | Windows 11 | Windows update
15,398 questions
asked 2026-08-20T23:44:11.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 34%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWI%3C/text%3E%3C/svg%3E)
wazid islam zahin
0
Reputation points
commented 2026-08-29T03:21:10.55+00:00
Ramesh
180.4K
Reputation points
Volunteer Moderator
2 answers
transfer my account
transfer Microsoft account to a new account without losing my files
Windows for home | Windows 10 | Files, folders, and storage
23,580 questions
asked 2026-08-28T22:11:18.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carmen McAlexander
0
Reputation points
answered 2026-08-29T03:20:25.0933333+00:00
Hendrix-V
18,055
Reputation points Microsoft External Staff
Moderator
0 answers
How do I reschedule an exam with Pearson?
I need to reschedule a Pearson ir mi Rosing exam .. how do I do that?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,460 questions
asked 2026-08-29T03:03:52.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 7.000000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFN%3C/text%3E%3C/svg%3E)
Fox, Nathan
0
Reputation points
edited the question 2026-08-29T03:17:51.23+00:00
TP
162.4K
Reputation points
Volunteer Moderator
1 answer
PSA: Windows 11 digital license deactivated (0xC004F034) after a GPU/BIOS change — the fix was restoring my PCIe settings, not a new key
I lost the better part of a day to this and found almost nothing online for my actual cause, so I'm documenting it. If your Windows suddenly drops to "Notification / not activated" with error 0xC004F034 after you changed GPU or PCIe/BIOS…
Windows for home | Windows 11 | Licensing and activation
5,188 questions
asked 2026-08-28T15:21:51.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 57.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Greg Larvenz
0
Reputation points
answered 2026-08-29T03:13:07.18+00:00
Hendrix-V
18,055
Reputation points Microsoft External Staff
Moderator
1 answer
how to get search back and why i keep getting a blue spinning circle that flashes on and off
i have had this laptop for 3 weeks and now i cant access search and i keep getting a blue spinning circle that flashes on and off how do i fix it
Windows for home | Windows 11 | Performance and system failures
32,288 questions
asked 2026-08-29T03:12:16.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 81%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kyan Reeve
0
Reputation points
answered 2026-08-29T03:12:30.2366667+00:00
AI answer
1 answer
Whole PC idk, lags everywhere, non stop
I have a problem with lags in the BIOS, at startup, and in the system. In May, after several hours of use, the computer shut down, started posting, and got stuck on VGA. After a long check and identification, I took the computer to a service center. It…
Windows for home | Windows 11 | Performance and system failures
32,288 questions
asked 2026-08-28T23:28:45.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 1%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sebastian Kedzior
0
Reputation points
answered 2026-08-29T03:10:16.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
84,700
Reputation points
Independent Advisor
1 answer
Unable to login to Azure Portal with third Authentication verification
Hello, I am taking a Azure certification class and when I try to login to the Azure Portal it asks for my personal email address and password. Once entered successfully it then asks for verification code from the Microsoft Authenticator App on my mobile…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,299 questions
asked 2026-08-28T14:45:56.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 61%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Brockington
0
Reputation points
answered 2026-08-29T03:07:16.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
SHOUMIK CHAKRAVARTY
80
Reputation points
3 answers
Spammers adding events to my outlook calendar
Why can I not absolutely block anyone adding events to my calendars? I have reviewed all of the help topics I can find and it seems to be an annoyance that is rooted in the legacy design of Outlook, but I am to a point in 2026 not understanding why this…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,234 questions
asked 2026-05-24T15:33:15.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 95%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Colby Self
0
Reputation points
commented 2026-08-29T03:06:24.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 72%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Brian A
0
Reputation points
0 answers
Regarding DP-700 Exam , due to the system test failed unable to take the exam and failed to reschedule
Hi Support Team, I have failed multiple times system test for attend to the Online Proctor Exam, since 22nd August 2026, first time failed the network test and it rescheduled to 29th August 2026, but today also failed, and I have changed my laptop also…
Windows for home | Other | Internet and connectivity
1,230 questions
asked 2026-08-29T03:05:06.45+00:00
Nuwan Sajeewa Perera
0
Reputation points
asked 2026-08-29T03:05:06.45+00:00
Nuwan Sajeewa Perera
0
Reputation points
1 answer
Microsoft Rewards Gift Cards Removed – Temporary or Permanent?
Hello Microsoft Rewards Support, I have been using Microsoft Rewards for the past 4 years and have regularly participated in the search program to earn points. However, I recently noticed that almost all of the reward options available in my region have…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,193 questions
asked 2026-08-29T03:04:30.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 36%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
AJAY POLEPALLY
0
Reputation points
answered 2026-08-29T03:04:49.7833333+00:00
AI answer
0 answers
Incorrectly flagged for unusual activity when going through AI 103 courses
I am going through the AI-103 courses and exercises. Each exercise recommends creating a Foundry project at the start and then deleting the resources once the exercise is finished. Now, however, when I try to deploy a new Azure OpenAI model such as…
Microsoft Foundry
Microsoft Foundry
A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance
117 questions
asked 2026-08-29T02:59:36.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 76%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
MRINAL SHRIVASTAVA
0
Reputation points
edited the question 2026-08-29T03:04:39.3433333+00:00
MRINAL SHRIVASTAVA
0
Reputation points