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Cancel my subscription. I was charged for Microsoft 365 and did not ask for it please cancel and credit my account

I was charged for Microsoft 365 and I did not want it, it must be a subscription but I don’t want it and am extremely frustrated by not being able to talk to someone in billing. I have contacted my credit card and want this cancel,Ed immediately and stop…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-13T00:00:59.58+00:00
Donna Long 0 Reputation points
2 answers

Son's microsoft account was hacked

Hello! I am trying to see if I can make one final plea to see if I can get my son's Microsoft account back. On April 10th, 2026 it was hacked. I have been trying now since then to get his account back. I have called, been rerouted, tickets escalated and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T21:01:43.37+00:00
Sam H 0 Reputation points
edited the question 2026-06-13T00:00:57.2666667+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

More convenient way to download all files from a shared link

I was recently given access to a OneDrive family plan for 1 TB. I want to start using it to sync my work files, and I usually use cloud services to share work to printers and other people for work. However, every time I seem to open a link in incognito…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-06-12T02:35:26.03+00:00
ferdinand 20 Reputation points
commented 2026-06-12T23:59:34.5533333+00:00
Xavier-D 9,180 Reputation points Microsoft External Staff Moderator
1 answer

Problèmes techniques One drive

Bonjour, J'ai un abonnement one drive qui me permet d'avoir un certain stockage. Le problème est que mes photos et vidéos qui sont télépchargés dans le dossier "one drive" de mon ordinateur sont marqué d'une croix rouge indiquant qu'elles ne…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T15:53:07.3033333+00:00
maiwenn-2049 0 Reputation points
answered 2026-06-12T23:57:42.53+00:00
Jeronimo Fuerte 40,180 Reputation points Independent Advisor
1 answer

Microsoft emial issue

I cant use my Microsoft account because some guy tried to hack it and they couldn't I tried to reset my email but it sending to and old alt email that I put and forgot the password instead of the new alt email that I put back then so I can reset my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T21:39:56.7666667+00:00
Yuno 0 Reputation points
edited the question 2026-06-12T23:57:35.37+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
1 answer

My Excel & Word are showing Unlicensed Product

I purchased Word and Excel when I purchased my laptop but last week, I started getting messages when I would open a spreadsheet that it needs to be repaired. Then I noticed that the Excel had "Unlicensed Product" on the screen. What happened?…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-12T23:16:52.1033333+00:00
Brenda Messner 0 Reputation points
answered 2026-06-12T23:56:04.75+00:00
Estrella721 39,590 Reputation points Independent Advisor
1 answer

How to link up my Microsoft account on ps5

I am trying to link my Microsoft account to my PS5 for the game grounded.

Windows for home | Other | Gaming
asked 2025-09-06T01:20:36.0033333+00:00
Robert Joughin 85 Reputation points
commented 2026-06-12T23:53:07.7566667+00:00
Ivan Ibañez Montoya 0 Reputation points
2 answers

how to remove son from old family group I have no access to

hello how do i remove my son from an old family group I have no access to? I cannot log in at all. the account it says doesn't exist. please help!! [Moderator Note: Personal Info Removed] you will see I can sign into my sons account but can't remove him…

Microsoft 365 and Office | Microsoft Family Safety | For home | iOS
Microsoft 365 and Office | Microsoft Family Safety | For home | iOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

58 questions
asked 2026-05-30T12:36:09.57+00:00
Krystle Riessen 0 Reputation points
commented 2026-06-12T23:51:47.5133333+00:00
Xavier-D 9,180 Reputation points Microsoft External Staff Moderator
2 answers

Artifact Signing certificate profiles consistently fail to provision.

All prerequisites are met: - Identity validation is completed (Public Trust) - RBAC roles are correctly assigned (Owner + Artifact Signing roles) - Account provisioning state is Succeeded All certificate profile creation attempts result in: "The…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

867 questions
asked 2026-06-08T20:33:43.4866667+00:00
Steven Slak 0 Reputation points
answered 2026-06-12T23:51:43.97+00:00
Meha-MSFT 1,880 Reputation points Microsoft Employee Moderator
0 answers

Copilot Projects won't let me upload files.

Allow me to get some details out of the way first. I am on a: Windows 11 Home OS Personal Microsoft account MS365 Premium subscription I am using the Windows Desktop Copilot App. Those contextual details out of the way, all of a sudden,…

Microsoft Copilot | Windows Copilot | App
asked 2026-06-12T23:50:49.46+00:00
Brian Wallace Jr 0 Reputation points
answered 2026-06-12T23:51:17.6033333+00:00

AI answer

1 answer

hoe image yearly gebruiken

Ik heb bij Microsoft 365 een extra abonnement voor Image Yearly dit werkte prima, maar ik kan het op mijn nieuwe laptop niet vinden hoe het een PES bestand moet open. Groeten [Opmerking van de moderator: Persoonlijke gegevens verwijderd]

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T13:05:41.38+00:00
Viviane Roekens 0 Reputation points
commented 2026-06-12T23:50:25.9266667+00:00
Xavier-D 9,180 Reputation points Microsoft External Staff Moderator
1 answer

Change Lead text in Facebook to English

How to change Lead text in Facebook to English. All lead texts have been changed from English to Turkeys

Windows for home | Other | Apps
asked 2026-06-12T10:40:36.8966667+00:00
Kai B Isnes 0 Reputation points
edited the question 2026-06-12T23:50:08.09+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
5 answers

My surface motherboard failed -- how do I get help from Microsoft

My Surface Motherboard failed less than a year into ownership. Best Buy and the Microsoft approved local repair shop both confirmed its failure. I cannot go online with it because it has failed. When I try to call Microsoft, I am in AI hell with no…

Surface | Surface Laptop | Performance and maintenance
asked 2026-06-11T14:15:55.2833333+00:00
Curt Bechler 0 Reputation points
answered 2026-06-12T23:48:13.53+00:00
S.Sengupta 30,891 Reputation points MVP Volunteer Moderator
1 answer

#hacked Hacked Pls help

when i was logging on xbox a account came up and i have the order ******@gmail.com that is my gmail that got hacked and i was wondering if you can help me

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-12T23:47:06.4733333+00:00
Greyson Garcia 0 Reputation points
answered 2026-06-12T23:47:32.1+00:00

AI answer

0 answers

Phone Link's sync limitabilites...

Does anyone know of a better app than "phone link" for syncing text and calls? Phone Link's sync limitations and functionality does not make it a viable solution. By not syncing with phone generated text responses or deletions, makes it…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-06-12T22:46:40.6666667+00:00
O K 0 Reputation points
edited the question 2026-06-12T23:47:27.92+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
3 answers

Microsoft Clipchamp

My clipchamp appears to be starting up and then it stays on a blank screen. please help me.

Microsoft 365 and Office | Clipchamp | For home
asked 2026-06-12T17:36:50.61+00:00
Robert Amezcua 0 Reputation points
edited a comment 2026-06-12T23:45:09.4666667+00:00
Daniel B 0 Reputation points
4 answers

Why is sidebar app list retiring??

Has microsoft lost it!! the sidebar app feature is very useful removing that is just not cool I choose edge over other browsers for its functunality and customizations offcourse simplifying is good to compete with browsers like arc but getting rid of the…

Microsoft Edge | Install and update | Windows 11
asked 2026-04-26T04:52:18.1466667+00:00
Manoj Kumar 135 Reputation points
answered 2026-06-12T23:38:40.6666667+00:00
Atif Alam 0 Reputation points
3 answers

Non responsive white screen on clipchamp

I created several videos on clipchamp yesterday and eventually finished at 01:00 today. Swithced it back on at 08:00 and it went straight to a non responsive white screen. I have spent all of today (and I mean all of today) with tech support or co-pilot…

Microsoft 365 and Office | Clipchamp | For home
asked 2026-06-12T20:29:39.1333333+00:00
simon wicker 0 Reputation points
commented 2026-06-12T23:37:54.54+00:00
Thomas Moore 0 Reputation points
2 answers

Help! I used the utilman method to reset my local password and saved cmd.exe over the file

Just like the title says I messed up when I was restoring my settings back from resetting my local system password. I was following a YouTube video and mixed up the steps. I renamed the original utilman.exe to utilman1.exe then changed the cmd.exe to…

Windows for home | Windows 11 | Recovery and backup
asked 2026-06-11T21:31:25.61+00:00
Spidey11588 0 Reputation points
commented 2026-06-12T23:37:51.0466667+00:00
_AW_ 67,926 Reputation points Volunteer Moderator
1 answer

Microsoft Authenticator issue

Hello Microsoft Support, I accidentally deleted the Microsoft Authenticator app from my phone and reinstalled it. Now I am unable to access my account (Valencia College) because the sign-in process is still asking for approval in the old Authenticator…

Microsoft Security | Microsoft Authenticator
asked 2026-06-12T23:36:56.0466667+00:00
Issa Abu Jamil 0 Reputation points
answered 2026-06-12T23:37:07.94+00:00

AI answer