1,821,805 questions

Sort by: Updated
1 answer

Update to Office not working....2) Change back to 365 3)billing support

I installed Office Home 2024 yesterday and look for updates and got this message: some apps have encountered errors. I can open Word but I can't edit, paste, copy, etc. I had 365 but thought it was pricey. I would like to go back to 365 and remove…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-26T13:16:52.8766667+00:00
ellen north 0 Reputation points
answered 2026-06-26T13:53:52.9466667+00:00
TaoLi 89,905 Reputation points Independent Advisor
0 answers

Unable to Create Empty Flexible VMSS for Existing VM Migration – Managed Disk Validation Error

While creating a Flexible VMSS (without a scaling profile) to later attach the existing VM, every deployment attempt fails with the following error: {   "error": {     "code": "BadRequest",     "message":…

Azure Virtual Machine Scale Sets
Azure Virtual Machine Scale Sets

Azure compute resources that are used to create and manage groups of heterogeneous load-balanced virtual machines.

512 questions
asked 2026-06-23T11:01:28.05+00:00
Mohit Kumar (Capgemini America Inc) 0 Reputation points Microsoft External Staff
commented 2026-06-26T13:53:39.2433333+00:00
Manish Deshpande 7,255 Reputation points Microsoft External Staff Moderator
0 answers

Service Request#: 7103869495

I can not update due to lack of storage. I have been on the phone with support and can not resolve the issue

Windows for home | Windows 11 | Windows update
asked 2026-06-26T13:53:31.2866667+00:00
Rich Powers 0 Reputation points
1 answer

Delete and renumber endnotes

I wish to delete an endnote and renumber the next endnote.  But when I delete the first endnote, the second one is not automatically renumbered

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-26T10:34:08.7066667+00:00
Alan Werritty (Staff) 0 Reputation points
answered 2026-06-26T13:53:17.43+00:00
Stefan Blom 342.9K Reputation points MVP Volunteer Moderator
1 answer

Outlook rejects all most all email delivered VIA IPV6

This is a computer generated AI assessment of Outlook email and the fact that they block all incoming email connecting with IPV6 that lack a reverse PTR record, despite knowing that most IPV6 addresses do not have and can not get a reverse address…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

975 questions
asked 2026-06-26T12:39:11.98+00:00
Barry Nelson 0 Reputation points
edited an answer 2026-06-26T13:52:58.62+00:00
Vergil-V 15,110 Reputation points Microsoft External Staff Moderator
0 answers

MFA locked out of M365 Business tenant – only Global Admin – need Data Protection reset (Tracking ID #2606210010000287)

I am the sole Global Administrator on a Microsoft 365 Business tenant and have been locked out for 6 days due to an MFA issue. The authenticator is requiring a code I cannot receive. I have an open support ticket (Tracking ID #2606210010000287) but have…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-26T13:50:12.3566667+00:00
Heather O'Shea 0 Reputation points
edited the question 2026-06-26T13:52:33.39+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
2 answers

product activation problems

I am trying to install MS Office Oon my home PC. I have changed the product key as advised and now it is saying to choose the internet activation method which failed so Im trying the phone method without success

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-03T20:04:02.53+00:00
Nicola Dowson 0 Reputation points
edited a comment 2026-06-26T13:51:57.6133333+00:00
mary-ann wessels 0 Reputation points
1 answer

I cant access my work email account on micrisoft edge from my samsung phone

I cant access my work email account on microsoft edge from my samsung phone

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-06-26T13:06:42.4633333+00:00
Christine mackin 0 Reputation points
commented 2026-06-26T13:51:10.7833333+00:00
Christine mackin 0 Reputation points
1 answer

Access Issue with University Email Account [Moderator note: Personally Identifiable Information removed]

Dear Microsoft Support Team, I am writing to request assistance regarding an access issue with my university email account, which is hosted by Microsoft. My university [Moderator note: Personally Identifiable Information removed] explicitly confirmed…

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-06-25T12:15:19.0766667+00:00
Mohammed Mohammed wajeeh 0 Reputation points
commented 2026-06-26T13:50:21.9066667+00:00
Jess-Q 12,180 Reputation points Microsoft External Staff Moderator
2 answers

Nonprofit organizatopn OneDrive data loss - backup not working

Hello, We are nonprofit organization and OneDrive data got lost. Backup is not working properly and all files are empty after backup restore is done or there is only one RestoreLog text data in it. none of the suggested ways help in support center and it…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-22T13:09:19.1866667+00:00
Ro Ko 0 Reputation points
answered 2026-06-26T13:50:12.91+00:00
Ilona Pelser 0 Reputation points
1 answer

I got a new phone and I’m now unable to authenticate my sign in

i recently got a new phone and in doing so I was logged out of my university email account. I went to authenticate on the app and it wouldn’t bring up the option to enter the code, nor would it give me any other options to authenticate. I’ve followed all…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-06-25T11:35:14.8866667+00:00
Lauren Plumb 0 Reputation points
commented 2026-06-26T13:50:01.6233333+00:00
Jess-Q 12,180 Reputation points Microsoft External Staff Moderator
1 answer

Unable to get past sign in screen for Office apps

I have a subscription to Office 365 but now cannot access any app. I am presented with a sign in screen but after entering my email address it comes back to the sign in screen.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-17T23:26:22.2+00:00
Carl P 0 Reputation points
commented 2026-06-26T13:49:20.69+00:00
EmilyS726 242.8K Reputation points Independent Advisor
2 answers

drive mapping issue

The drive mapping issue has been resolved by following advice from Alvise Cervellati. Method used was to enable SMB 1,0/CIFS File sharing support. However, what had to be done was to reboot the target NAS on each occasion. The work on the SMB also had…

Windows for home | Windows 11 | Windows update
asked 2026-06-26T12:32:58.6866667+00:00
Francis Williams 0 Reputation points
answered 2026-06-26T13:49:02.5666667+00:00
Sumit D - IA 171.4K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Boot up display on my ASUS Vivobook 17 shows what I think is the inner workings of the computer. I can get past it but how do I stop it

How do I stop this happening please.

Windows for home | Windows 11 | Sleep and Power on, off
asked 2026-06-21T14:14:58.21+00:00
PINKLADY 120 Reputation points
answered 2026-06-26T13:48:49.6866667+00:00
PINKLADY 120 Reputation points
1 answer

Exchange 2019 CU15 On-Prem + ADFS Modern Auth: Outlook Desktop Client Fails

Hello! We are configuring a pure on-premises Exchange 2019 CU15 environment to use Modern Authentication with a local ADFS server (not Office 365) using this link:…

Exchange | Exchange Server | Other
Exchange | Exchange Server | Other

A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.

1,626 questions
asked 2026-06-25T10:34:06.1833333+00:00
Aleksandr Aleksandr 45 Reputation points
commented 2026-06-26T13:48:45.9366667+00:00
Gabriel-N 19,210 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 admin became unaccusable - only global admin.

I am admin on a business account, and my authenticator app is not providing code. I did not have any other means to get the code, and I am the only global administrator on the account. Please let me know how I can get out of this situation. Without the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-25T20:20:51.3166667+00:00
Devesh Ranjan 0 Reputation points
commented 2026-06-26T13:48:34.9933333+00:00
Devesh Ranjan 0 Reputation points
4 answers

I'm no longer able to log into my not-for-profit account

I am a trustee of a small not for profit that has had Microsoft accounts for a few years. We are no longer able to log in to our Microsoft accounts, we're supposed to "sign in or create an account". I've tried numerous times to sign in, I get…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-07T02:36:15.3033333+00:00
Jodi Shearer 0 Reputation points
answered 2026-06-26T13:48:24.51+00:00
Ilona Pelser 0 Reputation points
3 answers

Unable to claim Microsoft Office 2024 which came with my laptop

After setting up my laptop I checked the Microsoft store and in the library in included with the device there was Office 2024, so I clicked claim. It opened my word app and told me to login so I logged in with that same Microsoft account that I used for…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-26T10:11:42.38+00:00
Abinandh S 0 Reputation points
answered 2026-06-26T13:47:32.2233333+00:00
Stefan Blom 342.9K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How to add Greek Polytonic in the keybords of Greek Language in Win 11

Hello, I have installed the Greek language in my win 11 but it doesn`t show the option to add the Greek Polytonic keyboard, which I really need for academic purposes. How can I add that keyboard?OBS: I've reinstalled the Greek language, but it didn't…

Windows for home | Windows 11 | Settings
asked 2026-06-25T05:45:31.5733333+00:00
Rottesso Anidel 20 Reputation points
accepted 2026-06-26T13:47:11.4366667+00:00
Rottesso Anidel 20 Reputation points
2 answers

Outlook asking for password or pin again and again

windows popup and Outlook asking for password or pin again and again. sometime login email popup box showing some wired numbers

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-25T08:10:10.61+00:00
Shehzad Khan 0 Reputation points
commented 2026-06-26T13:46:31.23+00:00
Gabriel-N 19,210 Reputation points Microsoft External Staff Moderator