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2 answers

Being billed for services I dont have access to

I am being billed on a monthly basis by Microsoft. Biggest problem is I no longer have access to the account because I lost my authentication method therefore I am not getting those codes to authenticate so I cannot sign in to cancel the subscription. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-15T09:53:46.36+00:00
Lucia Kay 0 Reputation points
edited an answer 2026-06-15T10:35:44.66+00:00
Liora D 16,390 Reputation points Microsoft External Staff Moderator
1 answer

AI Skills Fest Certificate / Completion Certificate Status

Hello, I participated in Microsoft AI Skills Fest and recently received the "Thank you for being part of AI Skills Fest" email. The email mentioned continuing learning through AI Skills Navigator and stated that participants should watch their…

Community Center | Not monitored
asked 2026-06-15T10:30:24.4533333+00:00
Pathu Thangamuthu 0 Reputation points
edited the question 2026-06-15T10:35:36.5066667+00:00
JuliaMarvin 19,585 Reputation points Volunteer Moderator
1 answer

My Power BI Certification has expired in may and I didn't receive any notification on expiration

Good day, I was shocked to wake up seeing my certificate having expired without receiving any notification from Microsoft. I checked the spam and bloacked I can not see anything.

Community Center | Not monitored
asked 2026-06-15T09:17:07.7566667+00:00
Silent Muzinde 0 Reputation points
edited the question 2026-06-15T10:34:26.5866667+00:00
Gérard Oomens 123.7K Reputation points Volunteer Moderator
0 answers

how do i can get free voucher for AZ-900 Certification on January 2026

how do i can get free voucher for AZ-900 Certification on January 2026

Community Center | Not monitored
asked 2026-06-15T09:43:54.1133333+00:00
Bheemaprasada Hebbarahithlu 0 Reputation points
edited the question 2026-06-15T10:34:03.5166667+00:00
JuliaMarvin 19,585 Reputation points Volunteer Moderator
1 answer

sertifikat ya licnu kartu

treba mi pomoc da instaliram sertifikat da mogu da koristim licnu kartu ya log na orms i potpisujem dokumenta Moderator translated message I need help to install a certificate so that I can use my ID card YA Log on ORMS and sign documents

Microsoft 365 and Office | Other
asked 2026-06-14T10:47:33.4666667+00:00
Mirjana Nikcevic 0 Reputation points
edited the question 2026-06-15T10:34:02.5966667+00:00
Gérard Oomens 123.7K Reputation points Volunteer Moderator
1 answer

Office 365 MFA issue

Hi folks, I have a friend with a Microsoft 365 Family subscription who is having an issue with Microsoft Authenticator. It appears the Authenticator app has either become corrupted or been reset. When she tries to sign in to her Microsoft account, she…

Microsoft Security | Microsoft Authenticator
asked 2026-06-15T10:02:33.9966667+00:00
Jag Bamrah 0 Reputation points
commented 2026-06-15T10:33:50.5666667+00:00
Jag Bamrah 0 Reputation points
0 answers

OAuth token requests from server consistently return HTTP 404 at the ESTS gateway layer.

Firstly, I have been through 4 different Support agents, across 4 different platforms including Plesk, Fasthosts and Microsoft 365. Microsoft 365 Support have told me to contact Azure Technical support, which has cost me $29 to be put through to…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,762 questions
asked 2026-06-15T10:33:47.9533333+00:00
Anthony Bluthner 0 Reputation points
9 answers One of the answers was accepted by the question author.

WinRE update KB5098815 fails to install (Win10 22H2 w/ ESU)

This is the fourth time in less than one year that I’ve had trouble installing a WinRE update. I am most definitely cursed. A quick rundown, because I don’t know what might be relevant info at this point: Last August, I re-imaged my system drive using…

Windows for home | Windows 10 | Windows update
asked 2026-06-11T14:31:20.8266667+00:00
JoMcKen-9333 60 Reputation points
commented 2026-06-15T10:33:21.3833333+00:00
JoMcKen-9333 60 Reputation points
4 answers

AB-730 results

How can I get the information about my results? I took a test in Pearson last Sunday, till now I haven't received any information, which is very odd as the results were coming almost live. My exam was AB-730 certification. Pearson is sending me to here,…

Community Center | Not monitored
asked 2026-01-27T10:16:04.9766667+00:00
Iga Fuzowska 0 Reputation points
answered 2026-06-15T10:32:15.0333333+00:00
Clark Webster 0 Reputation points
2 answers

How to set up a copilot agent on copilot studio to get the same question as teams copilot?

Dears: we want to set up a copilot agent to achieve the 2 goals: goal 1: our corporation BeOne has teams copilot. We input a question a into teams copilot and get answer a. Now we want to set up copilot agent to get the same answer a for the same…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-09T05:48:53.8966667+00:00
Peng Chang 0 Reputation points
commented 2026-06-15T10:32:07.4833333+00:00
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator
1 answer

How to identify and block unauthorized ad injections on my website?

Hi Microsoft Community, I am the developer/webmaster of the website (Link removed by Moderator. Do not recreate.). Recently, I noticed that some unexpected and unwanted ads are appearing on my site, which I did not manually implement. I suspect it might…

Microsoft Edge | Website issues | Windows 11
asked 2026-06-15T10:09:57.7666667+00:00
peter zou 0 Reputation points
edited the question 2026-06-15T10:31:27.7966667+00:00
JuliaMarvin 19,585 Reputation points Volunteer Moderator
3 answers

My outlook in box has changed to Hop thu

My Microsoft account has been accessed by some one from Indonesia and the inbox for outlook is now called Hop thu. What has happened?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-12T07:47:38.21+00:00
Stephen Hendrey 0 Reputation points
answered 2026-06-15T10:30:37.2533333+00:00
Stephen Hendrey 0 Reputation points
0 answers

Copilot Agent Limit Triggered After Ownership Transfer – Unable to Create or Manage Agents

We are experiencing an agent limit issue in Microsoft 365 Copilot (light agents) after performing ownership reassignment across users. In our tenant, we have two licensed Copilot user and approximately 800+ agents created across multiple user IDs.…

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

67 questions
asked 2026-06-15T08:05:46.67+00:00
Priya Sriram 0 Reputation points
commented 2026-06-15T10:30:24.83+00:00
SRILAKSHMI C 19,095 Reputation points Microsoft External Staff Moderator
1 answer

Phone link - bluetooth headhpones connected to phone sometimes doesn´t work

Hello, I have this unusual problem that happens occasionally, but I haven't found any behavior key that I can use to fix it. When I have my headphones connected to my phone and use Phone Link, if I dial a number through the app, I sometimes can't switch…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-06-15T09:07:18.19+00:00
Radovan Kováčik 0 Reputation points
edited the question 2026-06-15T10:30:18.33+00:00
Gérard Oomens 123.7K Reputation points Volunteer Moderator
3 answers

License charge I have no record of

My subscription renews in Feb, Today my bank shows a payment in pending for another renewal which I have no record of can you please advise. Kind regards Mike Jackson

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-15T09:49:22.3966667+00:00
Michael Jackson 0 Reputation points
answered 2026-06-15T10:29:55.8733333+00:00
Demi-N 18,220 Reputation points Microsoft External Staff Moderator
1 answer

Outlook Account Recovery

Hello, my Outlook account has been blocked or hacked, and I can't seem to recover it. I've tried to recover it using the forms, but it's not working. It's really important that I get my Outlook email account back. The Outlook account I want to recover is…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-15T09:54:39.24+00:00
Oksana Babiuk 0 Reputation points
answered 2026-06-15T10:29:44.9766667+00:00
Darhyl Amizola 43,630 Reputation points Independent Advisor
2 answers

Copilot Immediately Deletes Responses Before Throwing Up, "Something Went Wrong," Error

For context, I'm using a business license of Microsoft through my employer. Yesterday, I started getting the, "something went wrong error on all my conversations. I'll type something in, Copilot gets to the end of its response, then it suddenly…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-14T00:28:20.7266667+00:00
Jack Andrew Connell 5 Reputation points
commented 2026-06-15T10:29:35.77+00:00
Kathleen GOMMERS 0 Reputation points
0 answers

How do I open an old .SNP file?

I have some old files that I need to access again. How do I open an old .SNP file?

Microsoft 365 and Office | Access | For business | Other
asked 2026-06-15T10:28:39.8333333+00:00
McCabe, Rachael 0 Reputation points
2 answers

In dev.azure, user's access level is automatically changing to stakeholder from Basic. Duplicate munged identity causing 500 login error and infinite license loop in Azure DevOps

Organization: ACPLApps (dev.azure.com/ACPLApps) Affected users: - ******@acplcargo.com - ******@acplcargo.com Problem: Audit logs show "Duplicate identity found" every 30 seconds. Azure DevOps Service automatically removes Basic license and…

Azure DevOps
asked 2026-05-26T13:25:19.2466667+00:00
Nirbhay Giri 20 Reputation points
commented 2026-06-15T10:28:27.2466667+00:00
Nirbhay Giri 20 Reputation points
1 answer

Problem with Copilot

copilot always says "something went wrong - try again" why?

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-15T08:18:46.91+00:00
Steen Overballe Petersen 0 Reputation points
edited an answer 2026-06-15T10:28:26.5533333+00:00
Henry-N 13,980 Reputation points Microsoft External Staff Moderator