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Recover legacy MCP / MCSE certifications from old inaccessible account

I have a legacy MCP / MCSA / MCSE certification from around 2006. The old Microsoft email account that may have been linked to my Certification Profile no longer exists, so I cannot sign in to access the migrated Learn Profile. I still have proof that I…

Community Center | Not monitored
asked 2026-06-23T20:53:38.76+00:00
Hilmi Ekici 0 Reputation points
answered 2026-06-23T22:35:26.0033333+00:00
Gérard Oomens 124K Reputation points Volunteer Moderator
1 answer

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

When using legacy Outlook for Mac, since recent update, replying to an email deletes everything in the previous chain and if you try to forward an email, same issue it's just blank. Microsoft's site has a FAQ - they are "INVESTIGATING" the…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-22T19:12:42.0466667+00:00
Rick Krimbel 5 Reputation points
commented 2026-06-23T22:35:25.6466667+00:00
Hin-V 15,730 Reputation points Microsoft External Staff Moderator
4 answers

Message Preview

Outlook updated and I cannot find where to shut off the message preview with the help function

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-18T15:16:13.6166667+00:00
Schwartz, Eric A 0 Reputation points
edited a comment 2026-06-23T22:35:17.2966667+00:00
Chris Duong 9,255 Reputation points Microsoft External Staff Moderator
5 answers

How to share my audio and video with microsoft teams

I need help to change the settings so that my audio and video will work.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-06-23T19:05:32.7666667+00:00
Lori Barbee 0 Reputation points
commented 2026-06-23T22:35:14.7666667+00:00
Ian-Ng 14,020 Reputation points Microsoft External Staff Moderator
2 answers

Xbox App Will Not Launch on Windows PC After Extensive Troubleshooting (Including In-Place Upgrade)

I am contacting support regarding a critical issue where the Xbox app on my Windows PC will not launch at all. The app is 100% installed on my system, but when I try to open it, absolutely nothing happens. No window appears, no error message is…

Windows for home | Windows 11 | Gaming
asked 2026-06-01T00:58:24.2633333+00:00
Thiago Fontinelli 20 Reputation points
edited a comment 2026-06-23T22:34:51.32+00:00
Thiago Fontinelli 20 Reputation points
1 answer

Mail merge with a regular email and to also attach a certificate made on Word

Hello, So for my job I am trying to create a mail merge and I have a list on excel where I need to create certificate letters for individuals who attended a workshop, and than I need it to automatically take those certificates and attach it to separate…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-22T16:33:39.05+00:00
Quiles, Jesenya 0 Reputation points
commented 2026-06-23T22:34:33.1633333+00:00
Hendrix-C 17,660 Reputation points Microsoft External Staff Moderator
1 answer

SharePoint Online Webhooks missing/delayed notifications

We got a report from a client that our processing of his action in SPO list was delay by almost 1.5h. We use SPO webhooks to get notified about the changes in SPO list and then process it – leave as it is or update. In this case visual update was…

Microsoft 365 and Office | SharePoint | Development
asked 2026-06-22T14:54:35.3066667+00:00
Yuri Leontyev 0 Reputation points
commented 2026-06-23T22:34:31.37+00:00
Hin-V 15,730 Reputation points Microsoft External Staff Moderator
0 answers

message display in office 2021 changed to large double spaced font

message display in outlook 2021 changed to large double spaced font. It is also weirdly indented. I just want normal Calibri 11 Suspect some "style" button was incorrectly pressed. Need help getting my display back to normal.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-23T22:32:11.1433333+00:00
Drew Marti 0 Reputation points
1 answer

Microsoft Loop, unable to copy and paste the table or row

Hi Microsoft Team, Hi Microsoft Support Team, I enjoy using Microsoft Loop to organize and track day-to-day tasks with my team. It has become an important collaboration tool for managing projects, action items, and weekly priorities. However, since last…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

435 questions
asked 2026-06-22T19:57:52.2566667+00:00
Khalida Tahir 0 Reputation points
commented 2026-06-23T22:31:53.53+00:00
Hendrix-C 17,660 Reputation points Microsoft External Staff Moderator
1 answer

unable to find the app

Hi All, I have enabled an application in Microsoft Teams and made it available to a few users. In the Teams Admin Center, I went to Teams apps > Manage apps, searched for the application, and made it available to the required users. Users are able to…

Microsoft Teams | Microsoft Teams for business | Settings | Other
asked 2026-06-23T21:41:55.3133333+00:00
Glenn Maxwell 13,821 Reputation points
answered 2026-06-23T22:31:47.09+00:00
Alexis-NG 16,805 Reputation points Microsoft External Staff Moderator
1 answer

Migrate to Standard IP - GatewaySubnet does not have sufficient IP Addresses available.

New to Azure. Inherited environment. Received Microsoft notifications that Action required: Migrate your VPN Gateway to Standard Public IP. Attempting the migration using the GUI interface. Validation - Failed. Please take action on the failed resources…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,119 questions
asked 2026-06-23T21:33:25.36+00:00
Amah James 0 Reputation points
edited an answer 2026-06-23T22:30:39.88+00:00
Marcin Policht 93,365 Reputation points MVP Volunteer Moderator
2 answers

I'm trying to remove an expired credit card from my Microsoft payment options, but I'm getting the message that the system is unable to do so.

The message I receive is: "Unable to remove Visa... Expired card  We couldn't remove your Visa ending in... If your payment method is associated with an Azure subscription, remove it in the Azure portal. If you don't have an Azure subscription,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-22T14:19:23.2166667+00:00
Bruce Emerson 0 Reputation points
commented 2026-06-23T22:30:22.12+00:00
Jay Tr 13,050 Reputation points Microsoft External Staff Moderator
0 answers

Reminders to accept reminders

I have reminders turned on only for the apps I need to receive them from because reminders are distractions to getting my work done. Now I'm receiving distracting popups that remind me that my reminders are turned off. How do I get rid of this? Wow. …

Windows for home | Windows 11 | Apps
asked 2026-06-23T22:06:12.83+00:00
Carrie Kelley 0 Reputation points
edited the question 2026-06-23T22:29:44.5533333+00:00
Gérard Oomens 124K Reputation points Volunteer Moderator
0 answers

The rubber of the scrolling wheel of my mouse broke.

The rubber of the scrolling wheel of my mouse broke. Can I get a replacement?

Surface | Accessories | Surface mice and keyboards
asked 2026-06-23T22:29:40.6133333+00:00
Luis Llamas 0 Reputation points
1 answer

Microsoft Forms Add-in not uploading form(s) Quizzes in Microsoft PowerPoint.

I have tried everything I can to get A quiz into PowerPoint using Microsoft Forms. but I cannot get Microsoft forms to upload in power point. I tried selecting the Add-on button, using the forms button. Checked the settings. I checked for latest…

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-06-23T21:26:14.12+00:00
Jesse Johnson 0 Reputation points
answered 2026-06-23T22:29:31.8333333+00:00
Kristen-L 13,360 Reputation points Microsoft External Staff Moderator
0 answers

signing in

I keep getting messages to sign in to Microsoft 365 when I am already signed in. I recently updated the account to my email as my husband is deceased

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-23T22:28:50.32+00:00
Meg Kenny 0 Reputation points
1 answer

can i get a link to schedule an exam for az- 700

can i get a link to schedule an exam for az- 700 because i am unable to find link on the certification link

Community Center | Not monitored
asked 2026-06-23T22:14:07.9466667+00:00
Jaiswal, Shivani (Cognizant) 0 Reputation points
answered 2026-06-23T22:28:36.9933333+00:00
Gérard Oomens 124K Reputation points Volunteer Moderator
1 answer

Have 2 emails neither working

I Have 2 emails one was added mistakenly added, and this is preventing my receiving or sending emails from either

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-23T21:34:54.2333333+00:00
R Borders 0 Reputation points
answered 2026-06-23T22:28:18.3133333+00:00
John Jefferson Doyon 74,970 Reputation points Independent Advisor
1 answer

This product key was used with another account - error

I'm trying to use MS Access after reinstalling windows and I'm getting the error "This product key was used with a different account". I've tried logging in with both of my MS accounts and a Google account and all three give the same error. …

Microsoft 365 and Office | Access | For home | Windows
asked 2026-06-23T21:18:57.3166667+00:00
Kristy Throndson 0 Reputation points
answered 2026-06-23T22:27:17.88+00:00
Hin-V 15,730 Reputation points Microsoft External Staff Moderator
2 answers

Can I make azure devops agent service to use Node v20/v24 without any issue or facing abnormal behavior.

Although I've been utilizing Azure Devops services for some time, I recently discovered a Node16 vulnerability.I am aware that it has reached its end of life. Therefore, I would like to know if I can use node 20 or 24 instead of 16 in the configuration…

Azure DevOps
asked 2026-06-22T06:45:00.8233333+00:00
Yadav, Deepak 0 Reputation points
edited an answer 2026-06-23T22:25:35.54+00:00
Pravallika KV 17,205 Reputation points Microsoft External Staff Moderator