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How to recover my old email.

My original email address: [******@hotmail.com] However, my Microsoft account email has since been changed/migrated to: [******@outlook.sg] Is there a way to change back to [******@hotmail.com]?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-23T08:45:05.0666667+00:00
Ho Chang Yuan 0 Reputation points
edited the question 2026-05-23T10:01:35.03+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
2 answers

is SFC/Scannow not working?

Windows 11 25H2 26200.8521 Release Preview After running the Dism commands I ran SFC/Scannow. It came back with it had found corrupt files and repaired them. running Sfc/scannow right after it came back unable to repair them. So if the 1st one fixed…

Windows Insider program | Windows Insider preview | Performance and maintenance
asked 2026-05-20T14:34:05.21+00:00
kirbster 1 75 Reputation points
commented 2026-05-23T10:01:34.0733333+00:00
Carl-L 14,335 Reputation points Microsoft External Staff Moderator
0 answers

MS Authenticator poping up twice this week when I am not connected

Twice this week, I saw a notification from MS Authenticator coming up on my cell and I was not the one who started it. I was not even logged in to my Windows. Is this a hacking attempt? Is there something I can do to reduce this? Or I should simply…

Microsoft Security | Microsoft Authenticator
asked 2026-05-23T03:45:09.8933333+00:00
Browser Ice 0 Reputation points
commented 2026-05-23T10:01:33.5766667+00:00
Arne Meier 0 Reputation points
1 answer

How to access blocked hotmail account

My husbands account has been blocked. We have tried the recovery form but it’s not worked. How else do we recover the hotmail account How do we contact Microsoft to speak to someone for help? Been trying to resolve but cannot access it

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-23T09:10:28.59+00:00
Katherine Harvey 0 Reputation points
edited the question 2026-05-23T10:00:08.34+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
0 answers

Minecraft wont install from Microsoft store nor from the website launcher download

Hey, I've tried various solutions, like redownloading the microsoft store, turning off my firewall for the instalation, using certain codes in powershell, and etc, and my head is geniuenly aching. I have no idea what else could i do to get this launcher…

Windows for home | Other | Apps
asked 2026-05-23T09:20:59.0033333+00:00
Donia 0 Reputation points
edited the question 2026-05-23T09:59:37.5133333+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
0 answers

Doc intelligence model not found

My Custom trained model (succeeded status) - works fine in studio, but xxxxxx/documentintelligence/documentModels?api-version=2024-11-30 api shows only pre-built models (centralindia region)

Azure Document Intelligence in Foundry Tools
asked 2026-05-23T09:58:43.8466667+00:00
INFOSOFT 0 Reputation points
1 answer

Someone is trying to login

Every day for 10 to 20 times someone is trying to login my account. I get notification from authenticator so confirm number. What can I do to prevent that

Microsoft Security | Microsoft Authenticator
asked 2026-05-23T09:58:26.9166667+00:00
milan latkovic 0 Reputation points
answered 2026-05-23T09:58:39.3566667+00:00

AI answer

1 answer

Hacked account permanently closed despite proving ownership — Requesting a manual exception for my childhood Gamertag and Minecraft license (Case #7103181788)

Hello Microsoft Community, I am writing this here out of absolute desperation because I am completely heartbroken and don’t know what else to do. A few days ago, my Microsoft account was hacked. I immediately contacted support and went through the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-23T09:36:27.3166667+00:00
Rafiekun 0 Reputation points
edited the question 2026-05-23T09:58:26.0866667+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
1 answer

I cannot login to Azure Portal, MFA is incorrect number of characters and account is Personal.

When I try to login to Azure Portal the MFA Code is 6 characters but in the Authenticator it is 8 characters. Also any request to send a notification to the Authenticator does not do anything. When I follow another link to resolve MFA issues I receive an…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-21T15:32:21.8333333+00:00
Louis Russell 0 Reputation points
answered 2026-05-23T09:58:25.95+00:00
Louis Russell 0 Reputation points
1 answer

Link personal Microsoft account with work/school account – option not available

I am trying to link my personal Microsoft account with my work or school Microsoft account for Microsoft Rewards. I followed the official Microsoft instructions, but I cannot find the option or page to link the accounts. I already contacted Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-05-23T08:53:47.52+00:00
Sugavaneshwaran S 0 Reputation points
edited an answer 2026-05-23T09:58:05.3466667+00:00
Hani-Ng 11,155 Reputation points Microsoft External Staff Moderator
0 answers

REGISTER SECOND LAPTOP TO MICROSOFT SAME ACCOUNT

I have an old Asus laptop model K451L running Windows 10, and I recently purchased a new Asus laptop, model M4131, which is already missing. The old laptop model K451L is registered with my Microsoft Account. Can I register the missing Asus laptop model…

Surface | Surface Laptop | Install and update
asked 2026-05-23T09:56:44.7766667+00:00
Jay Kim 0 Reputation points
0 answers

Bottom right taskbar not showing only in tablet mode - Windows 11

It only happens in tablet mode. Everything at the bottom right of the taskbar disappears. I uploaded a picture. It works if I turn the table mode on and off, but then it disappear later on. Funny enough, when I use the sniping tool it appears again and…

Surface | Surface Pro | Display and screen
asked 2026-05-23T09:47:23.84+00:00
William 0 Reputation points
edited the question 2026-05-23T09:55:06.2+00:00
William 0 Reputation points
3 answers

Windows 11, version 25H2 (repair version) is Presenting Itself for a Third Reinstallation

I have Wihdows 11 Home on a Microsoft Surface Go 3, from 2021. I installed Version 25H2 (repair version) update in January. It presented itself again and so I reinstalled it (the repair version). But afterwards, my PC began to uninstall this repair…

Windows for home | Windows 11 | Windows update
asked 2026-05-21T11:20:15.7466667+00:00
Graeme Macdonald 0 Reputation points
answered 2026-05-23T09:54:15.7766667+00:00
Thomas4-N 15,800 Reputation points Microsoft External Staff Moderator
0 answers

errors: . NET Runtime error in the game launcher

Hello, when I launch the launcher for one of the games, an error occurs. The launcher starts in the tray, but its window does not appear, and then closes after 10 seconds. The following errors are displayed in the event log: Application:…

Windows for home | Other | Performance and system failures
asked 2026-05-23T08:24:43.0933333+00:00
Nikita Nszez 0 Reputation points
edited the question 2026-05-23T09:53:41.2666667+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
2 answers

How to stop word from selecting all the figures (images and captions) in a large document, each time I select one?

I am writing a very large document (300+ pages) with figures and captions. Each individual figure and caption are grouped, but not grouped to the other figures and their respective captions (i.e., 1 figure, 1 caption). Each time I select a figure and…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-29T12:22:06.9166667+00:00
Jen 0 Reputation points
commented 2026-05-23T09:53:18.8966667+00:00
Jen 0 Reputation points
2 answers

How to fix keys swapping on my keyboard

Hi, I have a UK qwerty keyboard but the characters ? and _ have been swapped on my keyboard. There are quite a number of them have been swapped as well but this is only to mention one. The rest are quite mixed up. This is what my keyboard looks like

Windows for home | Other | Input and language
asked 2026-05-23T09:17:23.2566667+00:00
Ruth Agyapong 0 Reputation points
answered 2026-05-23T09:52:36.5233333+00:00
DaveM121 879.6K Reputation points Independent Advisor
3 answers

Microsoft & AI Big Q / A ???

According To Microsoft's AI, Microsoft, Clearly Doesn't Understand The Difference Between Right & Wrong Anymore, Sooooo, Maybe It's Better For Everyone, Including Myself To Avoid All Further Services With This Company Forwards... 3 Of My…

Community Center | Not monitored
asked 2026-05-23T08:56:17.7566667+00:00
Samus Aran 0 Reputation points
edited the question 2026-05-23T09:52:22.2033333+00:00
Gérard Oomens 122.7K Reputation points Volunteer Moderator
0 answers

21h2 to 22h2

Running enterprise 21h2 19044.7291 and trying to upgrade to 22h2 but theres no update path on "win update" and the service stacks on "update catalog" are incompatible. can someone tell me whats going on?

Windows for business | Windows for IoT
asked 2026-05-23T09:52:03.58+00:00
Michael Gill 0 Reputation points
2 answers One of the answers was accepted by the question author.

having problems registering device

I am having trouble registering my new Asus laptop. It is mine (not an organization's), I have Windows 365 on it but when I try to register it, it states "We did not recognize this serial number." The support site states "Windows 10/11…

Microsoft 365 and Office | Other
asked 2025-10-17T00:52:43.92+00:00
Rosemary Prem 20 Reputation points
answered 2026-05-23T09:51:52.87+00:00
Jay Kim 0 Reputation points
1 answer

12.2604.1003.209 update failed at the CAU attempt step and will not retry

I have a two node Dell Azure Local HCI system. I have successfully updated it 6 times since it was installed in September of 2025. Last month, the update process from 12.2603.1002.15 to 12.2604.1003.209 failed at the CAU attempt step. Clicking the…

Azure Update Manager
Azure Update Manager

An Azure service to centrally manages updates and compliance at scale.

418 questions
asked 2026-05-23T08:10:53.96+00:00
Richard Beyer 61 Reputation points
commented 2026-05-23T09:49:06.4566667+00:00
Nikhil Duserla 9,775 Reputation points Microsoft External Staff Moderator